Customer Service

Join our team as a **Customer Service (CPFR Analyst)** **in **Queretaro.** You will Partners with Order Management to ensure efficiencies for both parties and with Demand Planning to ensure Forecast Accuracy (ICBP). Furthermore, you will play an important role as Customer Service and Logistics Leader for the Multifunctional National Accounts Team (Sales)

**HERE’S A TASTE OF WHAT YOU’LL BE DOING**
- ** Monitors programs and procedures** to ensure customer understanding and satisfaction (Advantage and NPS)
- ** Maintains in-depth working** knowledge of Company systems, processes and culture. Fluent reports hence analysis
- ** Sales Target daily follow up**: Decision Making based on this KPI along with the multifunctional team as well as weekly Sell In & Sell Out Projection (Visibility for the Company)
- ** Effectiveness of Commercial Plan**: Follow up on accuracy, tendency & elasticity. Also capitalization of additional exhibitions through CPFR analysis / perfect dispersion. All In line with customer expectations and KPIs. Develop and implement CPFR collaborative programs aligned with Customer strateg
- ** Provides feedback** to the company regarding service failures or customer concerns and works continually towards self-development to stay current on customer service, sales and supervisory procedures & practices.
- ** Acts as a resource in resolving customer issues** by utilizing excellent Company process knowledge and strong skills in negotiating and selling.

**YOUR RECIPE FOR SUCCESS**
- Bachelor´s Degree: Industrial Engineer or Business Administration
- Advance Knowledge of Excel & Access
- Proven Experience on Improvement Projects
- Must: CPFR
- Order Management, Transportation & Customer Development Knowledge/Understanding
- Fluent English
- Holistic Thinking, Analytical Thinking, Leadership, Collaboration, Negotiation, Planning and Organization (Time Management), Problem Solving, People Skills, Proactive (Self Driven), Flexibility, Emotional Intelligence (Resilient)

**WHAT’S NEXT**

**ABOUT KELLOGG COMPANY**

Kellogg Company is a multibillion-dollar company with over 30 thousand employees all over the globe. We are proud to make delicious foods that people love - foods that you grew up with like Frosted Flakes, Cheez It, Eggo, Pop-Tarts, Crunchy Nut, Pringles, as well as innovative foods such as MorningStar Farms, RX bar, and Noodles. Our KValues and BetterDays commitments are at the core of who we are, what we believe and what brings us together. We’re proud to say we’ve been awarded with Fortune’s “World’s Most Admired Companies”, DiversityInc’s “Top 50 Companies for Diversity”, Newsweek’s “Most Loved Workplaces”, and many more awards that you can check out here.

**Equity, Diversity, and Inclusion** has been part of our DNA since the beginning. Clearly stated in our Code of Ethics “we have respect for individuals of all backgrounds, capability and opinions.” We believe that equity is more than leveling the playing field. It is making sure barriers, both tangible and intangible, are removed. Interested in the numbers? We hold ourselves accountable with our yearly Features report.

Kellogg is proud to offer industry competitive **Total Health benefits** (Physical, Financial, Emotional, and Social) that vary depending on region and type of role. Be sure to ask your recruiter for more information

**THE FINER PRINT**

The ability to work a full shift, come to work on time, work overtime as needed and the ability to work according to the necessary schedule to meet job requirements with or without reasonable accommodation is an essential function of this position.

Kellogg Company is an Equal Opportunity Employer that strives to provide an inclusive work environment, a seat for everyone at the table, and embraces the diverse talent of its people. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law. For more information regarding our efforts to advance Equity, Diversity & Inclusion, please visit our website here.

Let’s create the future of food,

Kellogg Recruitment