IT Operations Analyst

hace 5 días

Guadalajara, México Koch Global Services A tiempo completo

**Your Job**
We are seeking a motivated and innovative IT Operations Analyst to help advance our Operational Excellence strategies in support of our vision.

Your role will be to work with third party providers, monitor performance, troubleshoot incidents, performance issues and outages, and provide a superior client experience.

**Our Team**

The IT Operations Analyst (Operations SWARM Analyst) will be part of the Koch Global Services IT Operations SWARM team that delivers operational support for networking, compute, storage, security, and collaboration capabilities for Koch Industries.

**What You Will Do**
- Work for a global organization building relationships and learning about different cultures and needs across the globe.
- Seize opportunities to expand existing skillset and increase knowledge, reducing learning curves for new technologies and processes.
- Collaborate with third-party vendors during routine deployment and outages, providing first-level troubleshooting and problem resolution. Follow defined escalation processes as needed.
- Document, track, and monitor platform issues, including environmental and data center access concerns.

**Who You Are (Basic Qualifications)**
- Basic knowledge of hosting or networking disciplines
- Experience working with ticketing/incident management systems (ie; Service Now) Participate in a support shift rotation covering 7-Days per week. Includes working on 1 weekend a month on Saturdays/Sundays with days off during the week (40 hrs/Week)

**What Will Put You Ahead**
- Experience working with network/systems monitoring tools (ie: Logic Monitor)
- Experience working with complex enterprise hosting and server virtualization platforms (VMware/AWS Cloud)
- Experience supporting Linux
- Experience with the administration and troubleshooting of large enterprise networks/datacenters or large managed service provider networks
- Automation first mindset (Everything can be automated)

**Who We Are**

As a Koch company, Koch Global Services (KGS) creates solutions spanning technology, human resources, finance, project management and anything else our businesses need. With locations in India, Mexico, Poland and the United States, our employees have the opportunity to make a global impact. #LI-FR1

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