Process Developer

**_Ready to shape the future of work?_**

**_ At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s _**_AI Gigafactory_**_, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to _**_agentic AI_**_, our breakthrough solutions tackle companies’ most complex challenges._**

**_ If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment._**

**_ Responsibilities_**:

- **_Month close reporting update systems in preparation for the quarter close and communicate with customers to validate services or changes on their accounts._**:

- **_Daly dashboard reporting to monitor critical activities, all dashboards are reported to Customer management._**:

- **_Daily productivity for client request permits: Processing from different websites and updating AS400 accordingly, work Customers/districts and contact Jurisdictions if permits can't be process._**:

- **_Contact Jurisdictions to follow up on different accounts situations_**

**_ _**_- Critical Accounts resolution_**
- **_Bank/Account reconciliation_**:

- **_Customer Care to assist account set ups online and disputes_**:

- **_System set up accounts updated: Processing of change of services on the customers’ accounts, validate and verify services with Customers/Districts_**:

- **_Legal documents handling: Power of attorneys, Change of Services Letters, Applications and any state additional requirements._**:

- **_Interdepartmental coordination: Coordinate calls between departments to educate customers and resolve identified gaps._**:

- **_Client Management Special Request: Special projects assigned by Client management for special customers, urgent request that might require interdepartmental coordination and communication with Customers / Jurisdictions._**:

- **_First call resolution_**

**_ Qualifications we seek in you_**:**_ Minimum Qualifications_**
- **_Advanced PC and Excel skills: Demonstrate proficiency in personal computer usage and advanced Excel functionalities for efficient data management and analysis._**:

- **_Bilingual communication: Exhibit conversational, reading, and writing skills in English._**:

- **_Proactive and reactive approach: Show initiative in anticipating issues and responding swiftly to challenges as they arise._**

**_ Preferred Qualifications/ Skills_**
- **_Proactive and reactive approach: Show initiative in anticipating issues and responding swiftly to challenges as they arise._**:

- **_Data interpretation and issue resolution: Interpret complex data sets and analyze them to identify and resolve issues efficiently._**:

- **_Customer Centricity: Focus on delivering exceptional customer service by prioritizing client needs and expectations._**:

- **_Results-oriented mindset: Maintain a self-driven approach to achieve goals and deliver measurable outcomes._**

**_ _**_- Multitasking ability: Manage multiple tasks simultaneously while maintaining attention to detail and quality._**

**_ Why join Genpact?_**

**_ Be a transformation leader_**_ - Work at the cutting edge of AI, automation, and digital innovation_**

**_ Make an impact_**_ - Drive change for global enterprises and solve business challenges that matter_**

**_ Accelerate your career_**_ - Get hands-on experience, mentorship, and continuous learning opportunities_**

**_ Work with the best_**_ - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day_**

**_ Thrive in a values-driven culture_**_ - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress_**

**_ Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up._**

**_ Let’s build tomorrow together._**

**_
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation._**

**_
Job_**_Process Developer_

**_ Primary Location_**_Mexico-Cd. Juarez_

**_ Schedule_**_Full-time_

**_ Education Level_**_Diploma/Vocational Course_

**_ Job Posting_**_Sep 2, 2025, 1:06:36 PM_

**_ Unposting Date_**_Nov 1, 2025, 1:29:00 PM_
- Master Skills List_Operations_
- Job Category_Full Time_