IT Specialist

hace 3 días

Santa Catarina, México Fronius México A tiempo completo

**Requirements**:

- Career completed in Systems Engineer or Computer Science Degree
- Advanced English (Necessary)
- Minimum experience of 3 years in IT
- Proactive
- Service attitude
- Teamwork

**Responsibilities**:

- Actively participate in market events organized for the company
- Installation and configuration of PC, lap top and peripheral devices (printers, scanners, etc.)
- Installation and configuration of IP and analog telephones (conventional telephones, faxes, etc.). and mobile telephones (cellphones, smartphones, GPRS / UMTS data cards, etc.)
- Support in all issues of active and passive networks
- 1st level maintenance of all IT services
- Maintenance of IT inventory database
- Handling questions and error messages of any kind with the collection and classification in the IT service management tool
- Monitor and change backup tapes in case of local backup infrastructure
- Provide support to users in all information technologies, mainly in the client area (PC, laptops, mobile devices, printers, smart phones, mobile phones, telephones, client software)
- Initial analysis of error messages and questions, solving short-term problems, answering simple questions, and implementing workarounds
- Coordination between users and technical support units (2nd and 3rd level).
- Attend to user requirements and change requests for all client hardware and software issues
- Verify compliance with fair use regulations in cooperation with second level support
- Implementation of client software as part of the first level activities.
- Proactively inform users about technical failures and operational report.
- Use, create and update operating manuals, instructions and checklists, as well as the IT knowledge base
- Plan, organize, prepare, and provide training for customer hardware, software, and communication devices

**We offer**:

- Law benefits
- Saving fund
- Christmas bonus
- Grocery vouchers
- Major and minor insurance
- Life insurance

Tipo de puesto: Tiempo completo

Salario: $1.00 al mes

Horario:

- Turno de 10 horas

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