Collections Analyst
hace 18 horas
**Description**
**Collections Analyst LATAM Position Overview**
**What You Will Do in Your Role**
- Research and resolve all issues with invoices and statement of accounts.
- Document correspondence and update account as needed in system of record.
- Research various systems, repositories, and customer portals to investigate and resolve unpaid invoices.
- Coordinate internal resources to resolve billing issues, customer disputes and total account reconciliations.
- Establish relationships with the business and deductions to assist in managing the portfolio
- Escalate invoices issues accordingly.
- Support deductions management team to ensure issues/problems are resolved in a timely manner.
**The Experience You Will Bring**
- Experience in business, finance, or related field.
- Portuguese and English written and verbal communication.
- +1 years in B2B Collections or comparable experience.
**What Will Put You Ahead**
- Bachelor's degree in business, finance, or related field.
- Experience with S4 HANA and/or GETPAID.
- Experience with Salesforce.
- Portuguese/Spanish language capability.
**Skills** and Abilities**:
- Ability to analyze large data sets in spreadsheets and utilize Excel analysis tools including pivot tables, v-lookup, and if-then logic.
- Work collaboratively with other departments and functional teams to coordinate effective solutions, communicate effectively across teams, functions, and departments.
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