Gerente Alimentos y Bebidas

**Job Title**:Food & Beverage Manager

**Reports To**: Operations Manager

**Location**: MUSA, on-site

**Employment Classification**:Full-Time

Job Overview

The F&B Manager is responsible for overseeing the daily operations of all hotel F&B outlets, including the restaurant, bar, in-room dining, and other on-site food and beverage services, ensuring exceptional service, quality offerings, and guest satisfaction across all venues. This role involves managing the F&B team, leading training programs, and overseeing financial and sales performance while working closely with the Operations and Finance teams to implement strategies that enhance revenue and operational efficiency.

The F&B Manager works closely with the events and sales teams to oversee logistics, menu planning, event timing, and quality control, guaranteeing that food and beverage services are seamlessly integrated into every stage of the event to meet client expectations and uphold the hotel’s standards for F&B excellence.

Key Responsibilities

**Operational Oversight**
- Manage and supervise daily operations of all hotel F&B outlets, including the restaurant, bar, in-room dining, minibar, and other food and beverage services.
- Ensure all F&B services meet or exceed guest expectations, adhering to the hotel’s quality and service standards.

**Minibar Curation and Development**
- Curate and maintain an innovative, high-quality minibar selection that reflects the hotel's brand and guest preferences.
- Collaborate with vendors and suppliers to source unique, on-brand products and ensure competitive pricing.
- Monitor minibar inventory, sales trends, and guest feedback to refine offerings and enhance revenue potential.

**Team Leadership**
- Recruit, train, and develop the F&B team to maintain a high-performing, guest-focused workforce.
- Conduct regular performance evaluations, provide feedback, and implement staff improvement plans when necessary.

**Training and Development**
- Lead and implement training programs to ensure staff are knowledgeable in menu offerings, minibar operations, service standards, and operational procedures.
- Promote a culture of continuous learning and professional growth within the F&B team.

**Financial Management**
- Oversee budget planning, cost control, and financial performance for all F&B outlets, including the minibar program.
- Monitor and analyze sales data to develop strategies for revenue enhancement and expense optimization.
- Collaborate with the Finance team to ensure accurate reporting and forecasting.

**Event Collaboration**
- Work closely with the events and sales teams to coordinate logistics, menu planning, and quality control for on-site events.
- Supervise pre-event setup, event execution, and post-event evaluations to ensure seamless operations and client satisfaction.

**Guest Experience**
- Consistently review guest feedback and implement improvements to enhance the F&B and minibar experience.
- Maintain a visible presence in outlets during peak times to interact with guests and address their needs proactively.

**Compliance and Standards**
- Ensure all F&B operations comply with health, safety, and sanitation regulations.
- Regularly inspect facilities, equipment, and inventory to maintain operational standards and reduce waste.

**Cross-Functional Collaboration**
- Partner with Operations, Sales, Marketing, and other hotel departments to develop and execute strategies for service improvement, product innovation, and guest satisfaction.
- Support promotional campaigns, seasonal offerings, and themed events to maximize guest engagement and revenue opportunities.

**Crisis Management**
- Handle guest complaints and operational challenges with professionalism and efficiency.
- Develop contingency plans to address potential service disruptions or emergencies.

**Trend Monitoring and Innovation**
- Stay updated on industry trends, competitor offerings, and guest preferences to introduce innovative F&B and minibar concepts.
- Lead the creation and rollout of new menus, promotions, minibar offerings, and service initiatives.

**Qualifications**
- Proven experience in F&B management within a hotel or high-volume setting.
- Strong leadership skills in team development, training, and performance management.
- Organizational abilities in event coordination: skilled in pre-, during, and post-event logistics and team alignment.
- Excellent communication and customer service skills with a focus on cross-functional teamwork.
- Financial acumen in budget management and sales analysis.
- Ability to multitask and work efficiently in a fast-paced environment.
- Knowledge of health and safety regulations ensuring a compliant working environment.

**STATEMENT**

Tipo de puesto: Tiempo completo, Por tiempo indeterminado

Sueldo: $17,000.00 - $23,000.00 al mes

Beneficios:

- Ayuda o servicio de transporte
- Descuento de empleados
- Opción a contrato indefinido
- Programa de referidos
- Servicio de comedor
- Unif