Sr Technical Consultant

hace 2 semanas

Monterrey, México Blue Yonder A tiempo completo

Title: Sr Technical Consultant

**Responsibilities**:

- Understand the architecture and solution to predict issues and failures using the tools enabled for monitoring.
- Become the super user on AppDynamics' features to proactively monitor performance in their environment as well as use the product to identify bottlenecks as needed
- Communicate changes and outages to appropriate stakeholders.
- Ensure efficiency and conformity in operation through effective communication with all staff.
- Work on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors.
- Provide direction and guidance to process improvements and establishing policies.
- Use technical expertise to help internal project teams and others by answering technical questions regarding the usage, trouble-shooting and functionality of delivery systems products to ensure effective implementation and usage of delivery system products.
- Document information such as configuration, installation and user guides following process standards.
- Template management and rollout for alerts and dashboards
- Results oriented: Able to drive things forward regardless of personal interest in the task.
- Assists in developing training paths for support teams: App D, Splunk, etc.
- Assists team members in identifying areas of that need improvement; guides the training in those areas.
- Delivers product presentations to the team, clients, and other Blue Yonder departments.
- Can clearly communicate with all levels of management on complex and difficult situations. Is able to verbally set tone and calm escalated situations. Able to share expertise with both internal and external audience.
- Train users on best practices and AppDynamics' features to proactively monitor performance in their environment as well as use the product to identify bottlenecks as needed

Maintenance Operations Responsibilities:

- Configure AppDynamics and Splunk alerts to monitor Application
- Perform analysis on logs and use problem solving techniques
- Configure auto mail rules
- Perform Patches & Upgrades
- Generate Monthly Operational Reports
- Complete user request tickets on AppDynamics Administration, Customizations, and Maintenance & Extract Reports
- Writing macros/scripts
- Deployment of hosts, software/services, patches and hotfixes, add-ins, etc.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success - and the success of our customers. Does your heart beat like ours? Find out here:
Core Values
- Diversity, Inclusion, Value & Equality (DIVE)

is our strategy for fostering an inclusive environment we can be proud of. Check out Blue Yonder's inaugural

Diversity Report

which outlines our commitment to change, and our

video

celebrating the differences in all of us in the words of some of our associates from around the world.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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