Dir-cec Operations

hace 4 días

Ciudad de México Marriott International A tiempo completo

The Director of CEC Operations oversees the strategic and day-to-day management of the Marriott Customer Engagement Center, ensuring operational efficiency, high service levels, and alignment with brand standards. This role is responsible for leading teams, improving processes, and driving performance through key performance indicators (KPIs) specific to a call center environment—such as service level, average handling time, conversion rates, and customer satisfaction. Success in this position depends on the ability to balance technology, people management, and data-driven decision-making to deliver exceptional guest experiences and achieve business objectives.
- At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated._ _Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Job Details**:

- Job title
- Dir-CEC Operations
- Position Type
- Full Time
- Job ID
- 25135401
- Additional Info
- Career area
- Sales & Marketing
- Location(s)
- CEC Mexico City

  • Dir-human Resource Operations

    hace 1 semana

    Ciudad de México Marriott International A tiempo completo

    **JOB SUMMARY** Position directs and works with human resource employees on recruitment, total compensation, employee relations and training and development. Executes against objectives outlined in the Human Resource Business Plan and delivers services that meet or exceed the needs of employees and enable business success. Ensures compliance with applicable...

  • Dir-operations-a

    hace 6 días

    Punta de Mita, México Marriott International, Inc A tiempo completo

    **Additional Information** Director of Operations**Job Number** **Job Category** Rooms & Guest Services Operations**Location** The St. Regis Punta Mita Resort, Lote H-4, Punta de Mita, Nayarit, Mexico**Schedule** Full-Time**Located Remotely?** N**Relocation?** N**Position Type** Management**JOB SUMMARY**Functions as the strategic business leader of the...

  • Assoc. Dir. Apd Ce Architect

    hace 2 días

    Ciudad de México Novartis A tiempo completo

    BR**Assoc. Dir. APD CE Architect**:Mexico**About the role**Location: Hybrid, Mexico CityAbout the role:Key Responsibilities:- Execute technology delivery strategy for business systems, platforms and processes for a particular Business domain / Function.- Partner with DDIT Strategic Business Partners for demand analysis solution proposal/evaluation and...

  • Dir-operations-d

    hace 1 semana

    Ixtapan de la Sal, México Marriott International, Inc A tiempo completo

    **Job Number** **Job Category** Rooms & Guest Services Operations**Location** Ixtapan de la Sal Marriott Hotel & Spa, Jose Ma. Morelos 44, Ixtapan de la Sal, Mexico, Mexico**Schedule** Full-Time**Located Remotely?** N**Relocation?** N**Position Type** Management**JOB SUMMARY**Functions as the strategic business leader of the property's Hotel Operations....

  • Dir-human Resource Operations

    hace 1 semana

    Ciudad de México Marriott International, Inc A tiempo completo

    **Additional Information** **Job Number**25116479 **Job Category**Human Resources **Location**The St. Regis Mexico City, Paseo de la Reforma 439, Mexico City, Distrito Federal, Mexico, 6500 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Position directs and works with human resource employees on recruitment, total...

  • Dir-residences

    hace 4 días

    Ciudad de México Marriott International, Inc A tiempo completo

    **Job Number** 22196690 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Residences Mexico City, Avenida Paseo de la Reforma 509, Mexico City, Distrito Federal, Mexico **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Implements high standards for all aspects...

  • Sr Dir, Clin Operations

    hace 1 semana

    México Syneos - Clinical and Corporate - Prod A tiempo completo

    **Description** **Senior Director, Clinical Operations** Syneos Health® is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities. Our Clinical Development model brings the customer and...

  • Assoc. Dir. DDIT IES Infrastructure Solution Delivery

    hace 2 semanas

    Ciudad de México Novartis México A tiempo completo

    Join to apply for the Assoc. Dir. DDIT IES Infrastructure Solution Delivery role at Novartis México Join to apply for the Assoc. Dir. DDIT IES Infrastructure Solution Delivery role at Novartis México SummaryNovartis is unable to offer relocation support for this role: please only apply if this location is accessible for you. SummaryNovartis is unable to...

  • Dir-restaurants

    hace 1 semana

    Ciudad de México Marriott International, Inc A tiempo completo

    **Additional Information****Job Number** **Job Category**Food and Beverage & Culinary**Location**Sheraton Mexico City Maria Isabel Hotel, Paseo de la Reforma 325 Col. Cuauhtemoc, Mexico City, Ciudad de Mexico, Mexico, 6500**Schedule**Full Time**Located Remotely?**N**Position Type** Management**JOB SUMMARY**Manages all restaurant operations and staff on a...

  • Dir-restaurants

    hace 1 semana

    Ciudad de México Marriott International, Inc A tiempo completo

    **Job Number** **Job Category** Food and Beverage & Culinary**Location** Sheraton Mexico City Maria Isabel Hotel, Paseo de la Reforma 325 Col. Cuauhtemoc, Mexico City, Distrito Federal, Mexico**Schedule** Full-Time**Located Remotely?** N**Relocation?** N**Position Type** Management**JOB SUMMARY**Manages all restaurant operations and staff on a daily basis....