On Field Sales Trainer

Company Overview:
DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

LI-Hybrid

Team Overview:
As a **Field Sales Trainer**, you will be responsible for ensuring that training content is effectively applied in real-life sales scenarios. Through direct field observation, hands-on coaching, and tailored reinforcement sessions, you will bridge the gap between training and performance. You will partner closely with commercial leaders and the Sales Education team to detect needs, reinforce behaviors, and adapt learning strategies to frontline realities.

Role Responsibilities:

- Conduct **in-field observation** (e.g., ride-alongs, shadowing) to identify skill, knowledge, or execution gaps within sales teams.
- Assess how well previously delivered training content is being applied in daily operations.
- Design and deliver **on-site reinforcement sessions**, tailored to the specific needs of zones, teams, or individuals.
- Act as a **bridge between Sales Education and the commercial team**, providing consistent, actionable feedback to both sides.
- Report qualitative and quantitative insights regarding training effectiveness and sales team performance.
- Collaborate with Sales Trainers, BDMs, and local leaders to co-create relevant, actionable learning interventions.
- Facilitate on-the-job learning methods such as role-plays, real-time simulations, and one-on-one coaching.

Role Qualifications:

- Minimum **2 years of sales or BDM experience**, with a strong understanding of the sales process.
- At least **1 year in training, enablement, or field coaching**, ideally with direct reinforcement responsibilities.
- Excellent observation, communication, and feedback-giving skills.
- High adaptability, autonomy, and results orientation.
- Preferred experience in **linking training efforts to KPIs** such as closing rate, conversion rate, or NPS.
- Educational background in business, psychology, pedagogy, marketing, or related field.
- Intermediate to advanced **English proficiency**.

**Ideal Profile**:

- Hands-on mindset, focused on in-the-moment action and impact.
- Natural connector between teams and departments; builds trust across levels.
- Passionate about teaching, correcting, and empowering people on the spot.
- Charismatic, field-driven, and empathetic, with strong informal leadership skills.

EEO Statement:

- We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
- We are data-driven - We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
- We believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
- We believe in integrity - Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
- We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
- We believe in Diversity and Inclusion - Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

**We are committed to building inclusive and diverse teams.**

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

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