Lendsvc-cc Ng-assoc Ii

**Primary Purpose**:
The Customer Care Associate ll is responsible for answering high volume inbound calls and providing effective quality customer service
regarding property insurance. Support borrowers and contractors by providing detailed information on their insurance, de-escalate calls and
process complaints and handle insurance disbursements.

**Essential Duties and Responsibilities**:
The following is a summary of the essential functions for this job. Specific activities may change from time to
time.
- Delivers timely, accurate customer service ensuring the highest level of satisfaction
- Handles inbound telephone calls from borrowers, agents, carriers on their property insurance in order to resolve customer
inquiries
- Updates records and note system as required
- Meets and maintains availability standards, schedule adherence and attendance guidelines
- Assists answering questions in the help desk
- Cross trains to assist with borrower follow ups

JOB REQUIREMENTS

**Minimum Skills and Competencies**:
The requirements listed below are representative of the knowledge, skill and/or
ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Education and Experience
- High school diploma or equivalent experience
Certificates, Licenses, Registrations None
- Functional Skills
- Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Must possess effective verbal and written communication skills
- Sound analytical skills