Help Desk

hace 6 días

Benito Juárez, México TechTrex Inc.KioSoft Technologies LLC A tiempo completo

KioSoft Technologies LLC (“KioSoft”) is a growing hardware and software company providing turnkey custom solutions for the Commercial Laundry, Vending, and other unattended Payment Industries. KioSoft has operations in the United States, Canada, China, Korea, and authorized dealers worldwide.

We are looking to hire 2-3 Help Desk Technicians at our office in Mexico City

**Main Duties and Responsibilities**:
Technical/ Customer Support:

- Serve as the primary point of contact for complex customer inquiries and escalations, providing timely and accurate resolutions.
- Coordinate with cross-functional teams, including engineering and vendor teams to address customer issues and ensure prompt resolution.

Technical Expertise:

- Maintain a deep understanding of KioSoft Technologies products, features, and functionality.
- Stay updated with the latest industry trends and best practices related to KioSoft Technology products, providing insights and recommendations to improve the customer experience.

Continuous Process Improvement:

- Proactively contribute to knowledge base articles and self-help materials to empower customers and reduce support ticket volumes.

Customer Advocacy/Customer Success:

- Serve as a customer advocate within the organization, representing customer needs, pain points, and feedback to relevant teams.
- Drive initiatives to proactively improve product usability, documentation, and user experience based on customer insights.
- _**Minimum Qualifications**
- Ability to communicate in English and Spanish
- Associate's degree in a relevant field or equivalent practical experience in lieu of education
- Minimum of 2 years in the IT or a related field with experience directly interfacing with customers delivering & supporting IT or technology solutions.
- Prior experience in a customer support role, preferably supporting payment technology, IOT, or similar technology.
- Strong technical aptitude and ability to quickly learn and understand complex software products.
- Excellent problem-solving and analytical skills with a proactive approach to issue resolution.
- Exceptional communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical customers.
- Familiarity with support ticketing systems and customer relationship management (CRM) tools.
- Ability to thrive in a fast-paced and dynamic environment while maintaining a focus on customer satisfaction.
- Ability to travel nationally up to 30% of the time to customer sites for in-person training sessions.
- _**Preferred Qualifications**
- Experience with knowledge base creation and Knowledge-Centered Service (KCS) standards.

**Physical Requirements**
- Must be able to be in a stationary position more than 50% of the time
- Must be able to communicate, converse, and exchange information with peers and senior personnel (in English and Spanish)
- Constantly operates a computer and other office productivity machinery, such as a computer
- The person in this position frequently communicates with co-workers, management and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations
- The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.

**Please submit resumes in English

  • Analista Help Desk

    hace 2 semanas

    Benito Juárez, México TEIKIT A tiempo completo

    **Vacante para la empresa TEIKIT en Av Universidad -Benito Juárez, Ciudad de México**: Empresa líder del sector restaurantero solicita Analista Help Desk (Campo). Perfil. - Edad: A partir de 25 años. - Educación: Informática, tecnología, ingeniería. - Experiência: 2 año en adelante. Conocimientos. - Mantenimientos de equipo de cómputo (PC /...

  • Analista Help Desk

    hace 3 semanas

    Benito Juárez, México TEIKIT A tiempo completo

    **Vacante para la empresa TEIKIT en Av Universidad -Benito Juárez, Ciudad de México**:Empresa líder del sector restaurantero solicita Analista Help Desk (Campo).Perfil.- Edad: A partir de 25 años.- Educación: Informática, tecnología, ingeniería.- Experiência: 1 año en adelante.- Experiência en visita de diversos puntos al día.Conocimientos.-...

  • Analista Help Desk

    hace 1 semana

    Benito Juárez, CDMX, México TEIKIT A tiempo completo

    **Vacante para la empresa TEIKIT en Av Universidad -Benito Juárez, Ciudad de México**: Empresa líder del sector restaurantero solicita Analista Help Desk (Campo). Perfil. - Edad: A partir de 25 años. - Educación: Informática, tecnología, ingeniería. - Experiência: 1 año en adelante. Conocimientos. - Mantenimientos de equipo de cómputo (PC /...

  • Help Desk

    hace 2 semanas

    Benito Juárez, México TechTrex Inc.KioSoft Technologies LLC A tiempo completo

    KioSoft Technologies LLC (“KioSoft”) is a growing hardware and software company providing turnkey custom solutions for the Commercial Laundry, Vending, and other unattended Payment Industries. KioSoft has operations in the United States, Canada, China, Korea, and authorized dealers worldwide.We are looking to hire 3 Help Desk Technicians at our office in...

  • Analista Help Desk Campo

    hace 4 días

    Benito Juárez, México TEIKIT A tiempo completo

    **Vacante para la empresa TEIKIT en Benito Juárez, Ciudad de México**: Empresa líder del sector restaurantero solicita Analista Help Desk (Campo). Perfil. - Edad: A partir de 25 años. - Educación: Informática, tecnología, ingeniería. - Experiência: 1 año en adelante. - Experiência en visita de diversos puntos al día. Conocimientos. -...

  • Help Desk

    hace 3 días

    Benito Juárez, México TechTrex Inc.KioSoft Technologies LLC A tiempo completo

    KioSoft Technologies LLC (“KioSoft”) is a growing hardware and software company providing turnkey custom solutions for the Commercial Laundry, Vending, and other unattended Payment Industries. KioSoft has operations in the United States, Canada, China, Korea, and authorized dealers worldwide.We are looking to hire 2-3 Help Desk Technicians at our office...

  • Analista Help Desk

    hace 3 semanas

    Benito Juárez, México HAYAKAWA A tiempo completo

    Empresa dedicada a la fabricación de arneses eléctricos está en busca de "**Analista Help desk**".- **Acerca del puesto**:_Buscamos un profesional de soporte técnico de operaciones de TI para brindar asistencia técnica, resolver problemas de TI y apoyar a nuestro equipo interno en la resolución de desafíos operativos. Será el primer punto de contacto...

  • Help Desk Team Lead

    hace 4 días

    Benito Juárez, México TechTrex Inc.KioSoft Technologies LLC A tiempo completo

    We are seeking an experienced and driven **Technical Support Team Lead** to manage and guide a Level 1 support team of 10 agents. This role is ideal for someone who thrives in a fast-paced environment, has strong leadership skills, and is passionate about delivering high-quality support experiences to customers.As a Team Lead, you will be responsible for...

  • Técnico Help Desk

    hace 3 semanas

    Ciudad Juárez, México ENGRANES RAMIREZ A tiempo completo

    ÚNETE AL EQUIPO COMO:**SOPORTE TÉCNICO (HELP DESK E INFRAESTRUCTURA)**OFRECEMOS:- INGRESOS $16,000 A $19,000- BONO DE PRODUCTIVIDAD- PREMIO DE ASISTENCIA- PREMIO DE PUNTUALIDAD- VALES DE DESPENSA- PRESTACIONES DE LEY- CONTRATACIÓN DIRECTA POR LA EMPRESA- CONTRATACIÓN DE PLANTA- **HORARIO DE LUNES A VIERNES DE 8 A 17:30 HRS****Requisitos**:- Técnico o...

  • Help Desk

    hace 2 semanas

    Juárez, México Cimatic de México S.A. de C.V. A tiempo completo

    **Descripción del empleo**Empresa de transformación digital, enfocada a la integración de soluciones, dedicada a la implementación y consultoría de ERP, actualmente está en busca de talento en el puesto para Soporte **Help Desk TI.****Objetivo**:Asegurar la disponibilidad de servicios de TI de la empresa mediante marcos de buenas prácticas tanto...