Sr Analyst Digital Solutions

**Sr Analyst Digital Solutions & Reporting Services**

**Location**: Guadalajara, Mexico

**Reports to** Program Manager, HR Digital Solutions, Vendor Management, Insights & Reporting Services

The **Sr Analyst Digital Solutions & Reporting Services** will play a crucial role in maintaining, optimizing, and supporting the Workday HCM, Time and Attendance and Payroll systems. The overall responsibilities will include hands-on support/implementation of integrations, user security, system architecture maintenance, troubleshooting system issues, data analysis, vendor management, and coordination with other teams. S/he will work closely with the DHR COE to fulfill the technical needs of the business, collaborating with Business leaders, HR partners and other HR COEs. S/he will explore and evaluate enhancements, considering the current and future desired state. It is expected to review Workday Community, UKG Knowledge map, and ADP training to stay on top of product changes.

**Core Responsibilities**
- Support Workday HCM platform operations - including but not limited to transactional data management, foundational data setup, configuration (beginner/intermediate-level), security role/access management, mass data loads, EIBs/integrations, troubleshooting, data audits and release management. Workday HCM scope of support includes Core HR, Talent Management, Talent Acquisition, Compensation, Learning, and Absence Management Journeys
- Support UKG Kronos platform operations - including but not limited to transactional data management, business structure setup, pay rules and attendance policy configuration, accruals and scheduling setup, security access management, and troubleshooting.
- Provide targeted support for ADP Payroll platform - troubleshoot Workday-ADP data sync issues, integrations monitoring and auditing.
- Assist users with Workday and UKG reporting inquiries and requests. Create / modify reports. Perform analyses as needed.
- Conduct data audits to ensure data quality and compliance with corporate data administration, security standards, HR policies, and procedures.
- Support new HR technology implementations, enhancement projects and upgrades.
- Support testing efforts related to HR technology. Identify test scenarios, write test cases and execute tests scripts. Partner with internal/external technical teams to triage and resolve issues.
- Collaborate with internal / external stakeholders to deliver an engaging employee / customer experience. Partner with various HR teams to deliver services aligned to the HR Service Delivery model.
- Support management team in creating / maintaining operational dashboards for metrics/KPIs analysis, control and monitoring.
- Collaboratively, drive continuous improvement efforts - identify trends from the users’ requests/issues identify improvement/automatization opportunities etc.
- Resolve escalated inquiries from Customer Service Rep. & Functional Specialists regarding system inquiries or issues.
- Coach junior team members on Workday, UKG and ADP platform-related support tasks and case management. Deliver training and support other knowledge management task as needed.
- Create, modify and maintain operational case management documentation, including but not limited to Desktop Procedures, Processes, FAQs, How-tos etc.

**Minimum Requirements -**
- 3 yrs.+ operational support experience for Workday HCM (or major solution like Oracle / SuccessFactors). Detailed understanding of Workday HCM framework & architecture - knowledge on 2 or more modules/process groups - Core HR, Talent Management, Talent Acquisition, Compensation, Learning and Absence Management and HR Payroll systems.
- 1-2 yrs.+ experience with Workday HCM reporting, integrations/EIBs and security access management.
- Knowledge and hands-on experience with Workday HCM AIP Bonus configuration
- 1 -2 yrs.+ operational support experience for UKG Kronos, including experience with setup, processing and troubleshooting for business structure, processes, pay rule and attendance policy configuration, accruals and scheduling.
- Understanding of payroll system to troubleshoot integration issues.
- 2-3 years of service center experience with direct customer interaction
- Experience with implementing M&A in Workday, Time and Attendance and Payroll.
- 1 -2 yrs.+ systems testing experience.
- 2 Yrs.+ case management experience with a major solution like ServiceNow, ZenDesk, Salesforce etc.
- University Degree or equivalent experience in a related field
- Demonstrated ability to coach and train junior team members / peers.
- Excellent customer service skills and customer focus
- Demonstrated excellence in communications and collaboration. Must be able to convey knowledge to customers, peers, and managers of widely diverse skill levels.
- Strong analytical and problem-solving skills.
- Strong ability for task organization and documentation.
- Strong attention to detail

**Desired requirements, behaviors, and attributes**