Remote Customer Success and Review Specialist

hace 2 semanas

Desde casa, México Hire Latam LLC A tiempo completo

**_HireLatam is a premier recruitment agency that connects exceptional talent in Latin America with outstanding opportunities in the United States. _**_With a proven track record and a commitment to excellence, we're your trusted partner in the pursuit of career success. Our extensive network, personalized approach, and supportive guidance ensure that you're in the best hands to find your next job opportunity. _**

**Job Title**:
**Remote Customer Success and Review Specialist **(100% Work From Home)**

**Location**:Remote from Latin America

**Position Type**:Full-time

**Salary**: $1,750/mo USD

**Schedule**:8:00 am to 5:00 pm CDT (30 min lunch break) - Monday through Friday

**Benefits**:

- Opportunity for growth in a dynamic and expanding company.
- Flexible remote work environment.

Join our client, a rapidly growing US-based company. They're seeking a Customer Success and Review Specialist to play a vital role in their marketing team. This position is designed to ensure that every customer feels heard, valued, and satisfied with their services. By focusing on post-service engagement, this role is key to enhancing their online reputation and building lasting relationships with their customers.

**Key Responsibilities**:

- **Call Grading and Dispute Resolution**:Evaluate customer service calls for quality, providing feedback to improve future interactions. Manage disputes regarding charges for Google Local Service Ads, ensuring fair and satisfactory resolutions.
- **Review Solicitation**:Actively solicit reviews from customers upon job completion, with a particular emphasis on Google Local Service Ads. Develop strategies to encourage feedback and share positive experiences.
- **Review Management**:Monitor and respond to reviews across various platforms. Craft responses that reflect their brand's commitment to customer satisfaction, addressing concerns and highlighting positive engagements.
- **Customer Liaison**:Serve as the primary point of contact for customers post-service. Work closely with their customer service team to resolve any issues, ensuring every customer is satisfied with the resolution.
- **Success Story Promotion**:Share compelling customer success stories and testimonials across their marketing channels. Highlight positive experiences to enhance their brand reputation and attract new customers.

**Requirements**:

- Minimum of 3-5 years of proven experience in customer service, marketing, or a related field.
- Strong communication and interpersonal skills, with the ability to effectively address customer concerns and promote positive interactions.
- Excellent proficiency in English (both written and spoken).
- Experience in online review management and response strategies.
- Ability to work collaboratively within a team and across departments to resolve customer issues.
- Creative and strategic thinking, with the capacity to develop innovative approaches to soliciting and managing reviews.
- Bachelor's degree in Marketing, Communications, or related field is preferred.
- Must be located in Latin America

**Application Disclaimer: Please Read Before Proceeding

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