Field Service Engineer

**Field Service Engineer - Mexico**

We're looking for talented people to join our motivated and friendly team. We have an open, collaborative, and flexible environment. You'll work alongside leading industry experts and take on challenging projects that bring tomorrow's electronics to life. If you want to make a difference, are an effective communicator, love a good challenge, and easily embrace change, your next career adventure awaits

Mycronic is a global high-tech company whose innovative solutions have been advancing electronics technology for over 40 years. Today we continue to grow and serve customers in an expanding variety of industries. What we do impacts the future of technology, and in turn, the way we live our lives tomorrow.

**Position Overview**

The Field Service Engineer provides remote and on-site technical support to our Mexico customers for repairs, process issues, and equipment optimization. This role serves as a trusted advisor to our customers, and requires technical expertise, problem-solving skills, and customer service. The Field Service Engineer will not only conduct remote troubleshooting and diagnosis, but also provide in-person support as needed at our customer sites, including during the equipment installation process.

**Key Responsibilities**
- Repairs machines and conducts installations at customers' facilities
- Installs hardware and software upgrades
- Troubleshoots and provides feedback to the factory on machine issues
- Conducts training courses at customer facilities
- Develops processes for customers
- Supports sales personnel by answering questions, forwarding information, and visiting customers when required
- Travels within Mexico as needed
- Performs other duties as assigned

**Experience and Qualifications**
- Associate's or Bachelor's Degree in Mechanical, Electrical, or Software Engineering preferred; or at minimum 1-3 years of related experience and/or training; or equivalent combination of education and experience
- 1-5 years' of experience in the design, repair, or maintenance service of semiconductor industrial back-end equipment preferred
- Experience in semiconductor back-end process/equipment preferred
- Adept analytical thinking and troubleshooting skills
- Strong oral and written communication skills
- Able to travel to the US for training and machine buy-offs
- Ability to travel within Mexico on a frequent basis is a mustAbility to work overtime when necessary

**Working Conditions / Physical & Mental Demands**

The physical demands and working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The worker must be able to be ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms, in addition to all body agility emphasized. Maintaining body equilibrium to prevent falling when walking, standing or crouching on narrow, slippery or erratically moving surfaces. Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full use of the lower extremities and back muscles. The worker will also be bending legs at knee to come to a rest on knee or knees, bending the body downward and forward by bending leg and spine, moving about on hands and knees or hands and feet, and extending hand(s) and arm(s) in any direction.

Remaining upright on the feet, particularly for sustained periods of time. Using upper extremities to press against something with steady force in order to thrust forward, downward or outward. Using upper extremities to exert force in order to draw, drag, haul or tug objects in a sustained motion. Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires the substantial use of the upper extremities and back muscles.

Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication of parts at distances close to the eyes.

Travel Requirements: Frequently within Mexico. Ability to travel to the US for training and machine buy-offs.

**A Culture of Collaboration & Personal Growth**

At Mycronic, we love what we do, but most importantly who we do it with. Because to us the rela