Sales Account Manager, Adapt Rapid Response

DESCRIPTION

Amazon Adapt is a program designed to offer coverage solutions for business gaps which may occur due to extended leave (parental, medical) and unexpected account transitions. Amazon Adapt deploys highly skilled, hyper-agile talent that ensures customers can continue to invest in their partnerships with Amazon Advertising, uninterrupted. The program ensures that the high bar for customer service, strategic partnership, and revenue attainment is maintained during these coverage gaps.

As a member of the Amazon Adapt team, you will have the opportunity to work on a range of client businesses. This enables Adapt team members to experience high-velocity exposure to teams across the organization and to clients across different verticals. From day 1, Adapt team members must use their experience to earn trust with multiple stakeholders and take command of a new leadership role within a team. As a member of the Adapt team you will use your experience and vast knowledge in an array of work scenarios that affect internal stakeholders and clients. Adapt team members are decisive, knowledgeable, and use high judgement. The Adapt role will give you a chance to Learn and be Curious and the autonomy to own projects that will help you advance your career at Amazon. The Adapt team prioritizes flexibility, and hires for both 40 and 30 hour work weeks. If you are ready to make an immediate impact, embrace change, and accelerate your career at Amazon, come join us

Key job responsibilities
- You deliver revenue while managing complex advertiser goals and problems to drive revenue
- You grow existing client revenues that may expand regionally
- Become an expert on Amazon solutions and adapt recommendations based on advertiser needs
- You are able to solve ambiguous problems and identify and mitigate risks before they become roadblocks
- You leverage your mastery of media and communications to develop annual brand plans and campaign media plans
- You create and/or identify new insights based on multiple first-party and third-party research.
- You educate customers based on customized insights
- You provide in-depth data analysis to develop actionable insights and recommendations for future campaigns
- This is a client facing role and requires up to 20% domestic travel as needed or 1x per month on average. Global travel may be required up to 2 times annually.

A day in the life
As an Sales Account Manager on the Adapt team, you will work with internal customers to create and execute advertising strategies while driving incremental revenue. You will rotate across teams and verticals to cover open books of business due to leaves of absence and use your experience and vast knowledge in an array of work scenarios to drive value for internal stakeholders and clients. You will consult the client to define goals and work backwards to develop a curated advertising strategy to achieve it. You use complex, data-driven insights to enrich advertisers' understanding of their campaigns, objectives and even business. Internally you work closely with Sales, Creative, Product, and other internal partner teams to drive advertiser success.

About the team
Adapt Rapid Response is a scaled business solution, providing support via a task-based assignment queue. ARR's primary function is to protect all revenue due to leave of absence (LOA) in Adapt’s established locales, preventing the randomization of the core teams due to attrition or unexpected business growth. Additionally, the team can be further optimized by pivoting to high priority needs (tentpoles, seasonality shifts) or accelerate business with time-bound initiatives (pitch sprints), as ARR is not traditionally bound to specific accounts. While the ARR service model is a limited coverage solution, we are a strategically focused team and we hold a high standard for the quality of work we deliver.

BASIC QUALIFICATIONS
- Bachelors’ degree in Economics, Marketing, Advertising, Statistics, Engineering or Business; MBA is a plus
- 3+ years in digital advertising, client facing, consultative role working with large, complex enterprise customers
- Experience owning relationships with decision makers
- Experience with annual brand and media planning
- Experience (technical and operational) with multiple domain areas of programmatic advertising technologies (DSP, RTB, bid shading, machine learning optimization, ad verification, ad tracking, ad attribution, bidding engines, second-price vs first-price auctions, pixel and tag managers, cookies, viewability, etc.)
- Experience analyzing data and best practices to assess performance drivers
- Experience creating processes and improving tools with measurable impact on advertisers
- Ability to effectively present to and confidently communicate with business-to-business (B2B) customers, including facilitating onboarding and training, or presenting plans to customer leadership
- Proficient oral and written communication skills with ability to est