Customer Service Agent

hace 2 semanas

Tlahuac, México ACSI Call Center A tiempo completo

We are ACSI Call Center, one of the fastest growing partner in the Tijuana Area and now expanding to México City.

Come join us and see why we're your best career opportunity

We are looking for a professional in charge of answering questions, handling complaints, and providing support for clients.

Job Summary

Our Customer Services Team help people with different situation, which could considerably impact their personal lives. Every patient that calls need our assistance immediately. They could be in a delicate health situation, medical emergency, or about to miss an important appointment. This position is primarily responsible to answer patients' questions, schedule, re-schedule or cancel an appointment in a professional and efficient manner.

Key Responsibilities
- Prioritize patient needs and preferences when arranging appointments to ensure optimal scheduling.
- Use discovery questions and actively listen to patient’s issues, concerns or questions, showing interest and compassion and displaying empathy for the caller’s situation.
- Ensure facilitation of first call resolution and customer satisfaction.
- Provide high level of service as expected for a health care industry.

**Skills**:

- Strong empathy skills and a ‘heart’ for helping others
- Strong English proficiency
- Excellent level of communication skills (both written and verbal)
- Flexible and adaptable to business requirements for changes needed to service the patients
- Ability to prioritize and multi-task
- Ability to work under pressure

SKILL AND KNOWLEDGE QUALIFICATIONS:
At least 1 year as a customer service representative.

C1-C2 English level is a must.

Call center experience is a plus

ACSI is growing in Mexico City with a solid and professional work ethics culture, the person to be selected for this role will also have:

- Empathy,
- Team Player mindset,
- Analytical thinking,
- Management, public speaking and presentation skills.
- Organizational skills.
- Professional client-facing personal presentation.
- Professional demeanor towards clients, coworkers and the company
- Excellent verbal and written communication skills in both English and Spanish.
- The ability to fluidly adapt to changes according to client and company needs.
- Inspiring and motivating skill in order to foster a positive environment.
- Familiarity with the technology used in the call center, including productivity suites such as MS Office, Google Docs, call management systems and other relevant software.
- Salary increase every 3 month up to $5,000.00

ACSI Offers a competitive net and weekly salary depending on qualifications: $3,000.00 - $4,000.00 (Weekly net salary).

Tipo de puesto: Tiempo completo

Sueldo: $16,000.00 - $17,000.00 al mes

Horario:

- Lunes a viernes
- Turno de 10 horas

Prestaciones:

- Programa de referidos

Lugar de trabajo: Empleo presencial

  • Customer Service Agent

    hace 5 días

    Tlahuac, México Marriott International - Customer Engagement Center A tiempo completo

    Marriott Customer Engagement Center. Mexico City. As a Customer Service Agent, you will be a part of the biggest hospitality company in the world by help our customers with their reservations for over 30 different hotel brands, answer questions about the properties and our rewards program. **Minimum criteria for the Customer Service Agent**: 100% English...

  • Customer Service Agent

    hace 3 días

    Tlahuac, México Marriott International - Customer Engagement Center A tiempo completo

    Marriott Customer Engagement Center. Mexico City.As a Customer Service Agent, you will be a part of the biggest hospitality company in the world by help our customers with their reservations for over 30 different hotel brands, answer questions about the properties and our rewards program.**Minimum criteria for the Customer Service Agent**:100% English...

  • Agente de Servicio Al Cliente Bilingüe

    hace 2 semanas

    Tlahuac, México Customer Service IS A tiempo completo

    **Vacante para la empresa Customer Service IS en San Martín Texmelucan, Puebla**: **Agente de Servicio al Cliente Bilingüe (Modalidad Híbrida) Sin Experiência Previa Requerida** **Resumen del Puesto**: Como Agente de Servicio al Cliente Bilingüe, serás la conexión vital entre empresa y clientes de habla hispana e inglesa, proporcionando soluciones...

  • Agente de Servicio Al Cliente Bilingüe Home Office

    hace 2 semanas

    Tlahuac, México Customer Service IS A tiempo completo

    **Vacante para la empresa Customer Service IS en San Martín Texmelucan, Puebla**: **Agente de Servicio al Cliente Bilingüe (Home Office Disponible) Sin Experiência Previa Requerida** **Resumen del Puesto**: Como Agente de Servicio al Cliente Bilingüe, serás la conexión vital entre empresa y clientes de habla hispana e inglesa, proporcionando...

  • Customer Service Agent

    hace 2 semanas

    Tlahuac, México City Unscripted A tiempo completo

    **Customer Service Agent for City Unscripted** **Salary**: MXN 80-84 per hour (30-40 hours weekly, spread over 5 days) **Exciting Job Opportunity: Become Our Remote Customer Service Agent** Are you a proactive individual with a passion for travel? Do you enjoy engaging with people from around the world? We are looking for a Remote Customer Service Agent...

  • Customer Service Agent

    hace 3 semanas

    Tlahuac, México City Unscripted A tiempo completo

    **Customer Service Agent for City Unscripted****Salary**: MXN 80-84 per hour (30-40 hours weekly, spread over 5 days)**Exciting Job Opportunity: Become Our Remote Customer Service Agent**Are you a proactive individual with a passion for travel? Do you enjoy engaging with people from around the world? We are looking for a Remote Customer Service Agent who...

  • Customer Service Agent

    hace 2 días

    Tlahuac, México City Unscripted A tiempo completo

    **Customer Service Agent for City Unscripted****Salary**: MXN 80-84 per hour (30-40 hours weekly, spread over 5 days)**Exciting Job Opportunity: Become Our Remote Customer Service Agent**Are you a proactive individual with a passion for travel? Do you enjoy engaging with people from around the world? We are looking for a Remote Customer Service Agent who...

  • Customer Service Agent

    hace 2 días

    Tlahuac, México City Unscripted A tiempo completo

    **Customer Service Agent for City Unscripted** **Salary**: MXN 80-84 per hour (30-40 hours weekly, spread over 5 days) **Exciting Job Opportunity: Become Our Remote Customer Service Agent** Are you a proactive individual with a passion for travel? Do you enjoy engaging with people from around the world? We are looking for a Remote Customer Service Agent...

  • Customer Service Agent

    hace 3 semanas

    Tlahuac, México Clinica de la Mujer A tiempo completo

    _Firma Legal Americana, que defiende con fervor los derechos de inmigrantes en los Estados Unidos, está en búsqueda de tu talento para unirte al equipo, como _**Follow Up Agent / Customer Service Agent. **_**OFRECEMOS**:Contrato por tiempo indeterminado.Pago Mensual de $11,500 libres.Excelente ambiente.Horarios L-V de 08:00hrs a 16:00hrs y sábados de...

  • Customer Service Agent

    hace 2 semanas

    Tlahuac, México PPG Industries A tiempo completo

    As a CUSTOMER SERVICE AGENT, you will improve our customers buying experience by providing the best quality of service and information about our processes and products reporting to the manager of the posistion.**Key Responsibilities**- Provide mentorship to our customers through inbound and outbound phone calls and chats oriented to problem solving, order...