Customer Service Officer

**Customer Service Officer**

**EDUCATION**

Business administration, international relationship, international business, or similar

THE ROLE:
Provide exceptional customer service to the group standard customers by offering support and customer education on our digital journey, tailored to meet the unique needs and expectations according to standard Treatment Level in line with Group SLA

RESPONSIBILITIES:
Case Management
- Case Ownership, Ensure all customer queries (received via all channels) are responded within agreed SLA & quality by efficient collaboration with relevant stakeholders whilst keeping customer informed during the resolution process.
- Case Prioritization, Prioritizing of customer requests based on the criticality of the query to meet customer expectations.
- Case Analysis & Dispatch, Analyze customer queries and consult experts or dispatch to the correct team for faster/quality turn around time.
- Escalations, Alert and escalate customer recurring issues/pain points to Regional Office Customer Care manager.

QUALIFICATIONS AND PROFILE:

- Strong Knowledge in Shipping (minimum 5 Years of experience in liner shipping)
- Excellent customer Service Experience (minimum 2 years of customer facing activity)
- Effective communication skills (Ability to articulate various business scenarios with customers, senior business leaders & middle management)
- Great customer facing skills with ability to build and nurture relationships.
- Demonstration of professional demeanor, positive attitude, and ability to manage stress through challenging situations.
- Excellent knowledge in LARA all modules
- Understand CMA-CGM group organization, processes & Tools.
- Basic proficiency with MS Office
- Graduate (3 years regular course ) Any bachelor degree or Equivalent University Degree

Tipo de puesto: Por obra o tiempo determinado
Duración del contrato: 3 meses

Sueldo: $16,000.00 - $17,000.00 al mes

Beneficios:

- Seguro de vida
- Vales de despensa

Lugar de trabajo: Empleo presencial