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Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.
Job Summary
Summary:
The “Technician, IT Support” will be based in., reporting to
This role will be In charge of installing and helping desktop/laptop hardware and software, computers peripherals, office printers and maintain PC assets.
**Responsibilities**:
- Performs the installation, repair, and preventative maintenance of personal computer and related systems.
- Configure cellular phones for end users to meet corporate specifications
- Assists in determining suitable software to meet user requirements.
- Manage required supplies for printers (not to include paper).
- Install software, patches, and updates on desktops, laptops.
- Keep accurate tracking of all assets supported by Deskside.
- Maintains PC assets in both a physical and logical manner and maintain its accurate tracking.
- Provide 1st line technical support for end-user’s computers hardware and software, printers, and its network connectivity.
- Troubleshoots software and hardware failures and identifies network problems when they relate to personal (desktop or laptop) end-user’s computers.
- Assist Network Administrator/Analyst to troubleshoot end-users’ network-related issues.
- Interacts with vendors to facilitate repairs of hardware, i.e., printers, laptops, and desktops.
- Performs image builds for use on all desktop and laptops.
Qualifications:
- An associate degree is preferred or equivalent experience and training.
- Typically requires familiarity with desktop systems and peripherals.
- General knowledge of PC architecture (hardware and software).
- Exposure to Windows 10,11. Mac OS, Android and IOS, Knowledge of imaging processes used for deployment of PCs in standard environments.
- Adherence to prescribed helpdesk procedures.
- Troubleshooting and problem-solving skills.
- Microsoft Certified Systems Engineer a plus.
- Scope and impact are limited to specific work area. Proactively assists supervisor in reaching goal/targets of line or department.
- Normally receives general instructions on routine work, detailed instructions on new assignments.
Job Category
IT
**Required Skills**:
Optional Skills:
