Cbs Credit to Cash Analyst

No Relocation Assistance Offered
Job Number #168296 - Del.Miguel Hidalgo, Mexico City, Mexico

**Who We Are**

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

**Roles and responsibilities**:
The Logistic Deduction Analyst will be responsible for monitoring and reviewing deductions Logistics (e.g. Shortages & Vendor Compliance) Communicate to Logistic /Commercial CDT´s, Customer Alliance any missing support for deduction open items and clear credit notes vs proporter deduction. Also analyzing and solving customer payment, Collection, Credit Management and Deduction management exceptions

**Deductions responsibilities include but are not limited to**:

- Monitor key performance metrics to measure the quality and efficiency Deductions (Logistics) and Reporting processes.
- Lead the month end process: measure monthly performance against KPIs, prepare summary of commentary, closing meeting slides, Collections, Disputes/Claims Status avoiding impacts on bad debt reserve.
- Correspond with customers, CDO and Credit to Cash Local Team regarding past due balances to resolve credit hold situations and involve CDO/CAM if Revenue/Logistic Analyst unable to get information from customer.
- Determine and recommend new strategies within the Reverse Logistic Process for customers.
- Handling customer requests and escalation to local teams (CDO, CS&L, Local C2C)
- Assisting with deduction resolution and coordinating with local team as required
- Request approval to move status related to Logistics Deductions to a Collectible Status.
- Prepare Logistics Deductions Claims and then monitor progress.
- Monthly Collaboration Meetings with CAM related to Logistics status.
- Escalated with Local CDT Finance
- Dispute Package Process revisit the process to ensure accuracy
- Follow up of disputes sent to the Customer (AP)/to have the payments back.
- Customer Portal to monitor the Status
- Meetings/Calls AP/Customers
- Continuous cross-functional collaboration (Customer Alliance, C2C, O2I & CDT)
- Definition of Roles & Responsibilities
- Customer Business Knowledge
- Workflows documented for C2C processes
- Track end to end order process (manually):

- Validate shortage and vendor compliance deductions
- Identify and follow up on refusals
- Identify Root Causes & actions have been initiated Other activities include: participation and administration of operation and business partnering
- Performing customer Logistics analysis utilizing customer financial documentation, payment history and external (3rd party) data
- Interaction with local teams for approvals of customer credit limits and additional information requirements
- Analyzing and reviewing existing customer payment term change requests
- Active Participation of the FEED Principal Strategy and the DE&I initiative to the team.
- Active participation in the Continuous Improvement Process in order to identify opportunities of Simplification, Estandarization & Automation of the C2C processes. ( Process Mapping, Scripting and RPA/BOT´s)
- Point of contact for all the Automation and Standardization Activities within Credit to Cash
- Continue Learn processes and identify new opportunities for improvement
- Supervision on the design and development for new tools to automate processes
- Manage the maintenance of the Scripts already created
- Coordinate the available resources for Automation
- Project Management for IT requirements and solutions
- Be key on the RPA interface in the developments and provide possible solutions to be created on the tool
- Project Management with the Global Process Owner for O2C
- Shared Best Practices with CBS Europa and Different Streams.
- Provide Support and Training of the new technologies.
- Implementation of OCR Technologies across the C2C Processes
- Ensure the Business and Tools Developed Continuity.
- Develop an auto directed team, capable of solving situations and making decisions.

**Minimum Required Education, Experience and Professional Qualifications**
- Finance, Economic, Logistic & Administrative Degree, Software Engineer, Data Analytics Engineer
- 1 to 3 Year of Experience in Finance or Administrative Areas
- A year at C2C processes (Desired)
- Microsoft package & ERP (Desired)
- Strong oral and written communication in English
- 6 months of experience in developing solutions (SAP Scripting, UiPath, VBA, GAS, JAVA, JavaScript, Python)
- Fluent English

**Our Commitment to Inclusion**
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