Customer Support Specialist

hace 4 días

Querétaro, México MedTrainer A tiempo completo

**Company Description**
**_
Want to be part of a high level company?_**
**At MedTrainer we are looking for our next Customer Support Specialist to be part of our team**

MedTrainer is an innovator in the healthcare industry, transforming technology solutions with the **MedTrainer Platform Solution**, which integrates our proprietary **Learning Management System (LMS)**, a strong focus on **Compliance Training**, and our **Managed Services** in **Credentialing and Compliance Management**.
**Job Description** What you’ll do**:
You will handle incoming inquiries from internal and external customers via phone and JIRA ticketing system. You’ll provide basic technical support, resolve issues efficiently, and document all interactions in our CRM. You’ll work closely with our learning and compliance platforms to ensure an exceptional support experience.

**Profile requirements**:

- 1 - 2 years of Customer service or support experience.
- ** Advanced English level (spoken and written)** is required.
- Ability to handle customer inquiries through various communication channels.
- Experience in troubleshooting technical issues and providing basic technical support.
- Familiarity with customer relationship management (CRM) systems and documentation of customer interactions.
- Strong problem-solving skills, excellent communication abilities, and a customer-centric approach.

**Work Location**

This is a on-site position in Querétaro, Mexico with the opportunity for some home office based upon performance
**Qualifications** Essential technologies and/or tools**:

- Google Suite
- Microsoft Office
- Jira

**Main responsibilities**:

- Resolve incoming inquiries for internal and external customers via JIRA ticketing system and phone calls

**Additional Information** We Offer**
- Major medical expenses insurance
- Savings Plan (Caja de Ahorro)
- English classes
- Lunch, Breakfast, drinks and snacks
- Discount coupons in different medical specialties
- The opportunity for some home office based upon performance

If you’re passionate about providing **exceptional customer support**, solving **technical challenges**, and being part of a **fast-growing company**, we want to hear from you

**Application Requirements**
- ** This is a on-site position in Querétaro, Mexico.**:

- Please attach your **updated CV in English** when applying.

  • Customer Support Specialist

    hace 4 semanas

    Querétaro, México MedTrainer A tiempo completo

    **_Want to be part of a high level company? _****At MedTrainer we are looking for our next Customer Support Specialist to be part of our team!****Company Description**MedTrainer is an innovator in the healthcare industry, changing the landscape of technology offers with the Medtrainer Platform Solution comprised of our proprietary Learning Management System...

  • Customer Support Specialist

    hace 6 días

    Querétaro, México Construcciones HEM A tiempo completo

    IMPORTANTE EMPRESA DEL SECTOR ENERGIA, BUSCA TALENTO PARA SU AREA DE CUSTOMER Posicion: Customer Support Specialist Ubicacion: Queretaro, Qro **Actividades, Funciones y Experiência**: - +3 años en áreas de soporte técnico, preferentemente de sistemas fotovoltaicos - Rastrear y resolver tickets asociados a fallas de sistemas fotovoltaicos residenciales...

  • Sales Support Specialist

    hace 4 semanas

    Querétaro, México ABB A tiempo completo

    **Sales Support Specialist - Customer Support**:**At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your...

  • Customer Support Representative

    hace 1 semana

    Querétaro, México Tata Consultancy Services A tiempo completo

    Job Description:Maintaining a positive, empathetic, and professional attitude toward customers at all times.Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Knowing our products inside and out so that you can answer questions.Processing orders, forms, applications,...

  • Customer Support Representative

    hace 1 semana

    Querétaro, México Tata Consultancy Services A tiempo completo

    Job Description: Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Processing orders, forms,...

  • Entry Level Customer Support

    hace 1 semana

    Querétaro, México Tata Consultancy Services A tiempo completo

    Role : Entry Level-Customer Support RepresentativeLocation : Querétaro, MexicoWe are hiring for Entry Level-Customer Support Representative in Guadalajara , and we are looking for a candidate withExcellent communication skill in English.Minimum of 1+ months of experience

  • Entry Level Customer Support

    hace 1 semana

    Querétaro, México Tata Consultancy Services A tiempo completo

    Role : Entry Level-Customer Support Representative Location : Querétaro, Mexico We are hiring for Entry Level-Customer Support Representative in Guadalajara , and we are looking for a candidate with Excellent communication skill in English. Minimum of 1+ months of experience

  • Customer Support Specialist

    hace 4 semanas

    Querétaro, México Construcciones HEM A tiempo completo

    IMPORTANTE EMPRESA DEL SECTOR ENERGIA, BUSCA TALENTO PARA SU AREA DE CUSTOMERPosicion: Customer Support SpecialistUbicacion: Queretaro, Qro**Actividades, Funciones y Experiência**:- +3 años en áreas de soporte técnico, preferentemente de sistemas fotovoltaicos- Rastrear y resolver tickets asociados a fallas de sistemas fotovoltaicos residenciales y...

  • Application Support Specialist

    hace 4 días

    Querétaro, México RELEX Solutions A tiempo completo

    **Application Support Specialist**:We’re RELEX Solutions, a fast-growing and market-leading company helping retailers and consumer brands optimize their planning and operations through smart, data-driven technology. Founded in Europe, we’ve expanded globally with offices across Europe, the Americas, and Asia-Pacific - and now, we’re excited to grow our...

  • Customer Support Representative

    hace 3 semanas

    Querétaro, Qro., México Tata Consultancy Services A tiempo completo

    Job Description: Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Processing orders, forms,...