Technical Support Specialist

hace 3 días

Iztapalapa, México Flatfee Corp A tiempo completo

**Classification**
Full Time

**Organizational Relationship**
Reports to CTO

**Job Summary**

**Major Duties and Responsibilities**
- Learn all profiles associated with the vendor portal and process and be knowledgeable of the nuances of each
- Review the build out of each section of the vendor portal and offer suggestions for improvements
- Sit in on development calls to learn about new features being released and give feedback
- Test new features, acting as a specific user
- Work with the users of the portal to understand possible issues
- Build out working templates and documents for specific jobs and parts of the portal
- Write out best practices and SOPs to assist with non-technical users
- Trouble shoot problems that are addressed
- Assist with overseeing the fulfillment of orders via the vendor portal
- Communicate with clients as needed

support, etc.
- Conduct virtual Vendor Portal training for vendors, Process Managers and others as needed

**Supervisory Responsibilities**
No direct reports

**Work Environment**
This is an in office position.

**Physical Demands**
The physical demands described here are representative of those that are typical of the job and must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is occasionally required to stand, walk, sit, use hands to type, handle objects, tools or controls, reach with hands and arms, talk or hear.

**Position Type and Expected Work Hours**
This is a full time position. Days and hours are 8 a.m. to 5 p.m. M-F but may be flexible.

**Travel Requirements**
No travel required

**Required Education and Experience**
- Bachelor’s degree or 3 years of relevant experience
- Experience with communicating with development teams in a well thought out manner

**Preferred Education and Experience**
- Experience with a marketplace/ridesharing/mapping startup - can work in a fast-paced environment that requires you to wear multiple hats

**Required Skills and Qualifications**
- Strong technical skills and ability to pick up software quickly
- Strong communication skills

**Other Duties**
This job description is not a comprehensive list of all assigned duties, responsibilities, or aspects of the job, and may be amended at any time at the sole discretion of Flatfee Corp.

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