Remote - Customer Service/back Office Agent

hace 6 días

Desde casa, México REHAB Construction A tiempo completo

Are you looking for a Work from Home opportunity? Are you Motivated, Self-driven, and love to learn new stuff? Do you have previous experience with the roofing industry?

We're looking for you Work for a dynamic, growing construction company in the US

**NO SALES, NO TELEMARKETING**

**The Company**

REHAB Construction is a fully licensed and insured roofing company with offices and operations in North Carolina and Missouri.

We have A+ ratings with the BBB and stellar reviews from our customers.

**The Position**

We're looking for a full-time Back Office/Customer Service representative to coordinate Customer communications, liaison with Insurance Companies and provides back-office support to the operation.

**Your responsibilities**:

- You will communicate with Homeowners and Insurance Companies to ensure a fast, seamless construction job for our customers.
- You will coordinate and help the rest of the departments (like production, estimates, sales, and administration) to make sure the tasks are done in time and without major setbacks.
- Ensure all job’s files are completed, with the right documents and evidence.
- Provide constant communication with home owners and keeping them informed of the status.
- Ensuring the invoicing and collecting payments from the home owner.

**Desired skills/experience**:

- Excellent English level - C1 or Higher (native speaker level is a great plus)
- Good computer skills, with a functional knowledge of Excel, Office, CRM.
- You must be self-motivated, energetic, proactive and highly responsible person.
- Experience with customer-facing roles.
- Knowledge of the roofing world (strongly preferred).
- A fast and reliable internet connection, your own computer and headset.
- A college degree is a big plus.
- Schedule: Monday through Friday from 8 AM to 5 PM (1-hour lunch), and Saturdays from 9 AM to 2 PM.

**The benefits**:

- Salary: 3,018 mxn a week.
- Work from home: no commute and no dress code.
- This is not a call center job: you are not an employee number, and you will work in close contact with management and the company owners.
- Excellent work environment, a positive and supporting team always willing to help
- No micromanagement: we care about the work getting done.

**Job Types**: Full-time, Permanent

**Salary**: $13,000.00 per month

COVID-19 considerations:
Permanent home office

Application Question(s):

- What experience relevant to this position you have? (explain)?
- Why would you be a great fit for this position?
- Is this Salary offer aligned with your expectations for this job?

**Experience**:

- Remote customer service: 1 year (required)

**Language**:

- English at C1 level or higher (required)

Work Location: Remote

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