Peoplesoft and Business Intelligence Publisher

PeopleSoft and Business Intelligence Publisher Support Engineer-220001U9

**Applicants are required to read, write, and speak the following languages**: English

**Preferred Qualifications**
**PeopleSoft and Business Intelligence Publisher Support Engineer**

**Preferred Qualifications Education & Experience**:

- Bachelor’s degree in a technical field or equivalent experience required
- **Experience in Business Intelligence Reporting or similar report writing tools such as Cognos or Queue Manager**
- 4+ years relevant working experience (preferably 2 years + of working with Oracle/PeopleSoft products)
- Prior experience in providing technical customer support
- Ability to troubleshoot and debug PeopleSoft and BI reporting issues.

**Functional/Technical Knowledge & Skills**:

- Excellent analytical and problem-solving skills
- General understanding of ERP products (FMS, SCM, HCM, CRM) and exposure to associated systems and software
- Technical skills in relational databases (Oracle, SQLServer or DB2), operating systems (Microsoft Windows, UNIX, Linux or AS400), programming languages, web technologies, and an analytical approach to troubleshooting
- Understanding of structured SQL statements and how they are executed in the RDBMS
- Ability to read and decipher software log and trace
- Excellent communication skills.

**Detailed Description and Job Requirements**

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with mínimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.

Job duties are varied and complex utilizing independent judgment. May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)

**Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.**

**Job**: Support
**Location**: MX-MX,Mexico-Guadalajara/Zapopan

**Job Type**: Regular Employee Hire
**Organization**: Oracle