Employee Central Success Factors Consultant

hace 4 días

Ciudad de México CDMX GSB Solutions A tiempo completo

**Employee Central Success Factors Consultant -Time OFF**

**Job description**:

- Provide second-level support to end users and level 1 support team for ECTO and SFTT Solution.
- Perform configuration that are result of Incidents, Change Request, RITM and SCTasks.
- Collaborate with level 1 technical support team to escalate and resolve complex customer issues.
- Conduct remote troubleshooting sessions with end users to diagnose and resolve technical problems.
- Collaborate with Nestle Time Management Architects team to identify and report software bugs and suggest improvements.
- Provide training and guidance to level 1 technical support team members to enhance their knowledge and skills.
- Stay updated with the latest features and updates of the ECTO and SFTT to collaborate with Nestle Architects and Product Manager for addition to roadmap.
- Assist in testing new system releases, patches, and updates to ensure they are functioning correctly and without any adverse impact on user experience.
- Collaborate with cross-functional teams, such as HR Core, BSI, Payroll etc., to provide support on product enhancements and rollouts.
- Participate in regular team meetings and training sessions to enhance technical knowledge and share best practices.
- Adhere to established service level agreements (SLAs) and prioritize support tickets based on urgency and impact on business operations.
- Maintain a high level of customer satisfaction by ensuring timely and effective resolution of customer issues.
- Continuously improve technical support processes and procedures to enhance efficiency and customer experience.
- Stay updated with industry trends and technologies related to ECTO and SFTT to provide proactive support and guidance to customers.
- Maintain a high level of professionalism, confidentiality, and customer service orientation while interacting with end-users.

**ADVANCED CONVERSATIONAL ENGLISH ESSENTIAL **(Will be evaluated).

**Job type**: Remote.

**Salary**: $73,000 gross.

**Benefits**: Excellent superior benefits.

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