IT Service Management

Overview:
PepsiCo products are enjoyed by consumers more than one billion times a day in more than 200 countries and territories around the world. PepsiCo generated more than $79 billion in net revenue in 2021, driven by a complementary beverage and convenient foods portfolio that includes LAY’S ®, DORITOS ®, CHEETOS ®, GATORADE ®, PEPSI ®, QUAKER ® and more. PepsiCo's product portfolio includes a wide range of enjoyable foods and beverages, including many iconic brands that generate more than $1 billion each in estimated annual retail sales.

Guiding PepsiCo is our vision to Be the Global Leader in Beverages and Convenient Foods by Winning with PepsiCo Positive (pep+). pep+ is our strategic end-to-end transformation that puts sustainability and human capital at the center of how we will create value and growth by operating within planetary boundaries and inspiring positive change for planet and people.

Our employees drive our culture. No two days are the same; we are dynamic and full of passionate teams that embrace new ideas through our collaborative spirit. At PepsiCo, we know that our company can only succeed when our associates and the society we serve flourishes. We are committed to fostering a diverse workforce by creating a collaborative, equitable and inclusive space where everyone, regardless of what we look like, where we come from or who we love, has a voice. At PepsiCo we create a Space to be you.

Now we are looking for this position:
**Responsibilities**:
**ITSM - Service Manager - Config & Data Specialist**

**Accountabilities**
- Work closely with Senior stakeholders across the organization as a thought leader on ITIL process re-engineering and continuous improvement for Configuration Management and Data Governance of CMDB.
- Evaluate IT Config Management processes regularly, especially Knowledge Management (KM), Asset Management and identify areas where the targeted process metrics are not reached, and hold regular benchmarking, audits, maturity assessments, and reviews
- Documenting, analyse, and re-designing key processes across functions and Sectors to realize efficiencies.
- Continual service improvement - define processes across the technology teams to ensure our contractual commitments, SLAs and KPI to customers are always adhered to
- Ensure processes and procedures are aligned to ITIL best practices and remain fit for purpose
- Work with teams to assist in identifying Gaps in Configuration Management, CMDB health, CMDB Accuracy and correctness.
- Working with multiple internal delivery units and/or third parties to provide a total solution

Qualifications:
**Qualifications**

**Mandatory Skills**
- 10 - 14yrs experience and must possess an understanding of the ITIL framework, and an ITIL expert certification is strongly recommended (ITIL v3 certification and /or ITIL v4).
- High-level understanding of the Service Now platform capabilities, particularly CMDB, Discovery.
- Must possess a high degree of professional confidence and credibility with the presence and communication skills to represent IT-related concepts effectively to all levels
- Effective managing conflict situations & representing position with supporting evidence and rationale
- Ability to represent complex topics verbally and visually to leadership in a concise manner
- Ability to simplify process / challenge others to think through complex processes to drive simplification
- Broad understanding of the current and emerging IT Service Management trends and developments in Asset Management, Configuration Management and Data Governance.

**Preferred Skills**
- Well organized, with the ability to plan ahead for short
- to medium-term objectives and able to identify, organize and facilitate the work is required
- Strong communications and influencing skills, with the ability to fluently interact with subordinates, peers, and Senior Management
- Conceptual Selling (Capable)
- Deployment Planning and Execution (Capable)
- Program/Project Management (Capable)
- Relationship Management and Service (Advanced)
- Technology Innovation (Capable)
- PepsiCo Business Expertise (Capable)
- Leading Change (Capable)
- Verbal Communication (Advanced)
- Written Communication (Capable)
- Financial management (Some Experience)
- Facilitation (Advanced)
- Risk Management (Capable)

**Thank you so much for your interest in PepsiCo