Support Technician Iii

hace 2 semanas

Guadalupe, México Welbilt A tiempo completo

Provides basic support for general client infrastructures including installations, support and maintenance of front office solutions as well as assisting on projects related to systems, network and security services. Follows documented troubleshooting procedures as well as general troubleshooting and will work under indirect supervision. Oversees Monterrey and Naucalpan. Assures the continued operation of Visual Factory and Oracle for 300+userids in Monterrey plus 15+ in Naucalpan.

Major Accountability

'“

s

tate 3-4 core areas of job responsibility

Handle Service Desk requests

Assist on special projects as directed by their supervisor

Create, update, and improve Service Desk

Key Tasks and Responsibilities

% Total Job

25

%

Install and maintain personal computers, printers and mobile devices.

20%

Handle Service Desk requests in a timely fashion. This includes effective escalation and triage of issues to appropriate Level 2 support personnel.

20%

Assist on special projects as directed by their supervisor.

10

%

Create, update, and improve Service Desk knowledgebase articles.

10%

Maintain an inventory of computer hardware and software, including leasing information.

10%

Provide onboarding of new employees for the information technology needs.

5%

0%

Specialized Skills, Knowledge and Abilities

'“ Include

Certifications, Licenses

and software and/or equipment used to perform the job

Between 3 and 5 years of experience in manufacturing operations using Microsoft, Oracle-based software

'¢ Must be able to troubleshoot problems and communicate solutions to peers and internal customers; requires direct communication with high level executives

Requires knowledge in Microsoft Office Suite.

% Travel Required

5%

Language(s)

Spanish-English

Describe physical demands that must be met by the employee to successfully perform the job functions

Normal office and factory environment with extensive exposure to manufacturing facility.

Level of Direct Reports

None

Employees Managed

none

Key Working Relationships

Microsoft Oracle Visual Factory Tress

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