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**Location**: Merida, Mexico - This position reports to our HQ in Mexico. Must speak proficient English.
**About Verato**
Verato, the identity experts for healthcare, is a high growth healthcare technology company that enables better care everywhere by providing the single source of truth for identity to organizations across the care continuum. Over 70 of the most respected brands in healthcare rely on Verato’s next generation cloud identity resolution platform for a complete and trusted 360-degree view of their patients, provider networks, and customers in their communities. With significant market momentum building towards digital health transformation, Verato is experiencing hyper customer and revenue growth, doubling in last 15 months alone and growing over 50% annually over the last 3 years. More importantly, Verato celebrates 99% customer retention, exemplifying the fact that customer obsession is at the center of our growth story.
Core to Verato’s strategy for continued growth is our drive to build a strong people-first culture that attracts, develops and retains the best skills and talent in the world. Verato operates on the simple notion that a company must first and foremost take care of its employees. In turn, these employees will take care of the company’s customers, and these customers will take care of the company’s shareholders. Verato believes in empowering teams with the best tools and development available. Staff receive opportunities to expand their knowledge in areas of technology (e.g. big data, distributed/cloud computing, complex algorithms), healthcare and organizational development. As Verato continues a trajectory of high-growth and high impact, each member of the team gets an influential front-row seat as we execute our business strategy. Together, we can make a profound and positive change in healthcare as we know it today.
**Verato Values**
We are focused on continually raising the bar on excellence across the organization, from marketing to engineering to customer service. Our guiding principles are to Make a Difference, to be Trustworthy and to be Customer Obsessed.
- Verato employees have a precise focus on proactively protecting the privacy and security of all systems while always ensuring they are following documented policies and procedures._
**About the Position**
We are seeking a dedicated **Business Analyst** who is interested in joining a highly dynamic and intellectually inspiring Customer Experience team. Verato’s SaaS software offering is a healthcare-specific Master Data Management (hMDM) platform that provides our customers with a complete and trusted 360-degree view of their patients, consumers, and providers.
This position will be a key partner to the Customer Experience Team and work cross functionally with the Verato Finance Team, Clients, and Customer Experience team leaders. This position **reports to the Chief of Customer Experience.**
**Key Responsibilities**
This position will be based out of our office in Mérida, Mexico. Verato offers a comprehensive compensation package that includes stock options, year-end bonus, extra vacation time, and other benefits that go well beyond the standard.
- Play a key role in supporting our Customer Experience (CX) organization so that they can continue to perform at the highest levels across operations support, professional services and customer success management
- Serve as a key business partner to Customer Experience leadership and regularly participate in leadership staff meetings to ensure that the team is operating efficiently and aligned with evolving business needs
- Own the operating dashboards of the Customer Experience organization and drive standardization of key metrics and KPIs across each business segment
- Identify areas for process automation and performance improvement, supported by data and analysis. Play lead role in driving the cross-functional execution of the resulting initiatives.
- Collaborate with leadership, finance and sales teams to produce business forecasts and operational recommendations based on data and empirical analysis
**Requirements**:
- Required - 5+ years of experience supporting Customer Success, Professional Services or in an operations role with client-facing exposure (ideally 7 to 10 years of experience)
- Strong communication and presentation skills with ability to work with senior leadership
- Highly analytical and comfortable with interpreting data and manipulating spreadsheets to produce business recommendations
- Focus and strong attention to detail
- your work will be used at the highest levels of decision-making
- Ideally have experience with LexisNexis Gravitas for healthcare
- Experience in building dashboards and reports for performance and KPI tracking
- Experience in the following a plus - Salesforce, Gainsight, project management / time tracking systems, professional service automation tools
- Demonstrated success with cross-functional coordi
