User Operations Manager

Company Overview:
DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

LI-Hybrid

Team Overview:
We are looking for a highly skilled and experienced **Strategy & Operations Manager**to join Didi Food SSL User Operations team. In this role, you will be responsable to manage and set the strategic direction of the User Growth team in **Mexico**, analyzing data, optimizing processes, and leading strategic initiatives to acquire new users and improve their experience.

The **User Growth Team** balances strategy and execution to reimagine how promotions work in food delivery. On the **strategy side,**we rethink promotional approaches, build scalable systems and collaborate cross-functionally to improve product and user experiences-always grounded in data. On the **execution side,** we bring strategy to life, designing the tools, campaigns and features that make promotions more engaging and impactful for restaurants and eaters.

Role Responsibilities:
**Managing a team of very talented individuals with two main focuses**:
**Strategy**
- Rethink how we approach promotions in food delivery;
- Build scalable systems to make promotions more appealing and cost-effective;
- Collaborate with cross-functional teams (product, commercial, customer support, marketing) to align insights with business strategies;
- Suggest improvements for our product and user experience;
- Dive into data, propose solutions, test them out and refine as we go.

**Operations**
- Making sure all strategic initiatives and promotional campaigns are properly executed;
- Design the promotion tools and product features necessary to execute on the country´s strategy;
- Responsable of the campaings and activities to better engage with restaurants and eaters;
- Design and evaluate operational experiments and A/B tests.

Role Qualifications:

- Creative Problem Solver;
- Self-starter and go-getter;
- Excellent Analytical Skills;
- Outstanding ability to communicate something complex in simple words or presentations;
- Loves to make decisions through data;
- Lead by example and support rather than delegate;
- Proficient in Google Sheets or Excel, including pivot tables, formulas, macros and charts;
- Bonus (nice to have);
- +3 years of experience in Top Strategy Consulting firms (MBB or Boutiques);
- Experience working with marketplaces;
- Familiar with SQL (writing queries and working with relational databases).

EEO Statement:

- We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
- We are data-driven - We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
- We believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
- We believe in integrity - Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
- We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
- We believe in Diversity and Inclusion - Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

**We are committed to building inclusive and diverse teams.**

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

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