Service Performance Management Assistant

hace 2 semanas

Toluca, México HSBC A tiempo completo

**Service Performance Management Assistant**

**Purpose of the position**

The role is part of the Service Performance Management (SPM) team in order to support on the main activities and responsibilities with an oversight over different governments and processes, being capable to managing and tracking activities and perform status report

**Activites**
- Tracking and continuous monitoring/reporting regarding to local regulatory requirements
- Key information gathering required to elaborate material for Senior Management forums
- Follow up of CAO MX & LAM topics in order to maintain effective management/governance
- Manage and status report elaboration regarding action points of team’s sessions

Inventory control and management for Internal and external third parties

Requirements

**Requiriments**
- Manage multidisciplinary and cross line of business stakeholders
- Work under pressure
- Work on Team and Objective oriented
- Effective time management
- Strong communication and interpersonal skills
- Be able to establish good working relationships with our colleagues and support the team with maintaining ‘trusted advisor’ relationships. This includes relationships with the cross function and cross line of business teams and stakeholders
- Senior management packs and reporting elaboration
- Desirable High English Language level (spoken and written)
- Lead multidisciplinary teams
- Effective communication to Senior management (spoken and written)
- Elaborate and present status report to Senior Management forums
- Strong communication and interpersonal skills
- Self-starter and effective collaborator
- Innovative and able to assess needs and propose solutions
- Excellent time management skills
- Capability to work in a dynamic environment
- Driven to succeed with a focus on driving progress against timelines;
- Act as a Subject Matter Expert for your area, provide knowledge sharing sessions and thought leadership
- Excellent skills on task analysis and prioritization
- Effective communication
- Excellent interpersonal skills with the ability to engage, influence and co-ordinate stakeholders working towards agreed objectives and timelines, across multiple geographies and disciplines

HSBC is committed to building a culture where all employees are valued, respected and where their opinions count. We want to build a culture where our employees are comfortable in bringing their whole self to work, regardless of gender, age, sexuality, ethnicity, disability, religious belief, background, and any other aspect of personal difference. At HSBC we are oriented towards guaranteeing gender equality and constant training for our employees as well as the protection of their labor and social rights.
- “At HSBC we offer our colleagues a greater number of days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member._
- Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and car care”_

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