Bpo Post Loan Team Leader

Company Overview:
DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

LI-Hybrid

Team Overview:
En Didi Fintech, tenemos la misión de brindar empoderamiento financiero a mas personas y comunidades en todo el mundo. Estamos haciendo que los servicios financieros digitales sean más accesibles y brindamos mejores formas para que los usuarios ganen, crezcan y gasten su dinero. Únete a nosotros, ya que ayudamos a nuestros usuarios a crear la tecnología que facilita mejor las finanzas.

Incorpórate a Didi, Call Center de Cobranza, estamos en búsqueda de tu talento para integrarlo a nuestro equipo de trabajo, ocupando el puesto de BPO Post Loan Team Leader.

Role Responsibilities:

- Realizar análisis y seguimiento continuo de los resultados de gestión con el propósito de identificar oportunidades de mejora.
- Controlar las cuentas para identificar pagos vencidos.
- Localizar a los deudores y ponerse en contacto con ellos para acordar la amortización de la deuda.
- Mantener registros precisos e informar de la actividad de cobro.
- Realizar análisis y seguimiento continuo de los resultados de campañas predictivas para optimizar el desempeño del call center, generar informes para lo toma de decisiones estratégicas.
- Experiência en Sistemas de marcadores. Conocimientos en la gestión de campañas predictivas, destrezas en el manejo de bases de datos, en cumplimiento de objetivos y KPIs.
- Conocimiento avanzado de Microsoft Excel (manejo de paqueterías similares) y habilidades analíticas sólidas.
- Gestionar y actualizar las bases de datos para asegurar la precisión de la información.
- Colaborar con otras áreas para garantizar la eficiencia operativa y la calidad

Role Qualifications:

- 1 año o mas en el puesto de supervisor dentro de la misma empresa.
- Preferentemente, experiência en industria financiera (Banco/Servicios financieros) o Fintech.
- Preferente experiência en manejo de BPOs.
- Necesario experiência en marcadores y bases de datos.
- Manejo de equipos de entre 10 y 20 personas.

EEO Statement:

- We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
- We are data-driven - We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
- We believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
- We believe in integrity - Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
- We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
- We believe in Diversity and Inclusion - Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

**We are committed to building inclusive and diverse teams.**

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

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