Application Analyst

We have an exciting opportunity at Thomson Reuters as a **Application Analyst**
- Upon joining our business, you will undergo an **intensive product training bootcamp**. You will also have the opportunity to work alongside and learn from a variety of teams within the business.

**ONESOURCE Indirect Tax Determination** provides a comprehensive worldwide solution for the efficient and consistent calculation and recording of indirect tax liability. It is a fully integrated, end-to-end automation solution for GST, sales and use tax and VAT determination.

**About the Role**
- Receive inbound calls\chats and facilitate web-based sessions using Microsoft Teams to assist customers in troubleshooting and resolving concerns with ONESOURCE Indirect Tax products.
- Communicate clearly and effectively with end users, team members, internal stakeholders and management to quickly resolve issues and ensure customer satisfaction.
- Track inquiry resolution progress and where appropriate proactively call customers with a status update or resolution.
- Follow the appropriate company policies and procedures to respond to routine customer issues.
- Identify and solve complex issues using existing policies and procedures
- Use general professional or specialized knowledge to solve routine problems
- Good understanding of our Indirect Tax customers, their needs and priorities.

**About you**:

- Quick learner with strong research, problem solving, and troubleshooting skills with the ability to learn new technologies quickly.
- Possess strong oral\written communication (English) skills and the ability to remain professional in all circumstances
- Thrive in a fast-paced, collaborative and high-pressure environment
- 2-3 years of experience providing technical support for enterprise class software
- Experience with ONESOURCE Indirect Tax Determination (a.k.a. Sabrix), Vertex or Avalara (**desired**)

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**What’s in it For You?**

Join us to inform the way forward with the latest AI solutions and address real-world challenges in legal, tax, compliance, and news. Backed by our commitment to continuous learning and market-leading benefits, you’ll be prepared to grow, lead, and thrive in an AI-enabled future. This includes:

- ** Industry-Leading Benefits**: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
- ** Flexibility & Work-Life Balance**: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, and hybrid model, empowering employees to achieve a better work-life balance.
- ** Career Development and Growth**: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
- ** Culture**: Globally recognized and award-winning reputation for inclusion, innovation, and customer-focus. Our eleven business resource groups nurture our culture of belonging across the diverse backgrounds and experiences represented across our global footprint.
- ** Hybrid Work Model**: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
- ** Social Impact**:Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy,