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Oss Support

hace 2 semanas

Desde casa, México The Getch A tiempo completo

**Role: OSS support**

**Location: Mexico City, Mexico (100% Remote job)**

**Duration: Fulltime**

**Salary: MXN
30000-80000
/Month**

**Languages: English Mandatory**

**Openings: 50+ positions**

**Responsibilities**:

- Responding to client support requests.
- Contacting clients to find out the nature of the problem.
- Traveling to the client’s location or connecting via a remote link.
- Troubleshooting hardware and software issues.
- Installing and maintaining hardware and computer peripherals.
- Installing and upgrading operating systems and computer software.
- Troubleshooting networking and connection issues.
- Advising on software or hardware upgrades.
- Providing basic training in computer operation and management.
- Completing job reports and ordering supplies.
- To support daily technical support activities for desktop, data, and server management
- To set up and test desktop computer peripherals
- To perform the system changes adhered to organizational policies
- Conduct remote desktop troubleshoot to end-users along with documentation ticket maintenance
- Maintain technical documentation in association with other functional departments

**Salary**: $30,000.00 - $85,000.00 per month

Application Question(s):

- Have you worked with TCS in past experience? Yes/No
- Are you located in Mexico? Are you a citizen of Mexico?
- what is your current salary and how much is your expected salary?

**Experience**:

- OSS support: 2 years (required)

**Language**:

- English (required)