Quality Assurance Analyst

-Job description

If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of **Quality Assurance Analyst**

The Lead Exploratory QA role will be embedded within cross functional teams from the QA & Test discipline, the role will be responsible and accountable within the Pod/team for the QA and test activities in relation to exploring the software from both a technical and customer perspective to ensure maximum quality is achieved. This will include leading coordinating QA and test activities within the Pod, defining the testing to be done, providing any required metrics, and collaborating with other members of the cross functional team participating in the sizing and planning of sprint deliverables. This includes contributing to the definition of requirements from a QA & Test perspective, following the Behaviour Driven Development methodology and will require collaboration with other stakeholders inside and outside of HDS to ensure the quality of the deliverable to our customers.
- Identify and raise concerns for any future/forward planning tasks e.g. resource constraints, downtime, late delivery etc.
Provide estimates for the small/medium task within project delivery
- Actively involvement into project requirements to project journey meets business & customer standards highlighting appropriately issues or improvements during requirements / testing phases
- Own and progress the resolution of day to day issues that may block progress e.g. blocking defects / environment issues
- Pre-empt and resolve potential issues that may impact future delivery e.g. resource constraints, downtime, late delivery etc
Provide estimates for medium /large projects incorporating all appropriate test phases for your delivery e.g. functional & non functional, escalating and reporting to manager
- Review and validate estimates provided by coordinator where appropriate, challenging any concerns
Effective use of resource on your project
- Use informed and considered decisions to drive implementation of improvements to make delivery more efficient saving time and/or money e.g. automation & reuse of test artefacts
- Ensure project journey meets business & customer standards highlighting appropriately issues or improvements during requirements / testing phases
- Define correct ways of working and ensure filtered through to the team and they have appropriate support to adopt
Requirements
- Excellent knowledge of the testing process, digital channels, and customer expectations
- A strong team player -collaborative recognising their specialised role in the department and acknowledging other areas/individuals roles and responsibilities
- Excellent relationship management skills to satisfy a wide range of internal and external customers with conflicting priorities
- Excellent knowledge of the Agile development methodology and experience of working using these techniques
- Working knowledge of test tools such as Jira and Confluence
- ISTQB qualification
- Pragmatic decision making skills, with the ability to make clear judgments based on a range of factors, e.g. risk, customer experience and people to determine the implications and make recommendations as needed.
- Innovative - the ability to approach things differently or do different things to deliver goals
- Past working experience in a relevant role, i.e. Exploratory Quality Assurance (QA) Tester / Test Coordinator is desirable but not essential
- People leadership experience - motivating and inspiring others to excel
- Highly developed communication skills, both written and verbal, to explain complex issues
- High levels of resilience and self-motivation

At HSBC we offer our colleagues a greater number of leave days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care.

**Issued By HSBC Electronic Data Process Mexico Private LTD