Customer Service Manager

hace 23 horas


Irapuato, México Centro de Atracción de Talento Psiquetalent A tiempo completo

**Customer Service Manager - Bilingual (ENG/ESP)**:

- **Irapuato, Guanajuato**_|_Top-tier food industry company - sauces & restaurant products_

We are looking for an experienced **Customer Service Manager** to lead and optimize service strategies for key clients (small, medium, and large accounts). This strategic role will ensure service excellence, client satisfaction, and efficient commercial coordination.

**What You’ll Do**:

- Oversee end-to-end service for commercial clients
- Monitor service quality and propose improvement strategies
- Handle product issues, complaints, and returns
- Build lasting commercial agreements and manage quotations
- Supervise, train, and grow a service team
- Align with Sales for effective client management

**You Have**:

- Bachelor’s degree in Business Admin or similar
- 5+ years managing customer portfolios and service processes
- Strong leadership, decision-making & conflict-resolution skills
- Fluent in **English and Spanish**:

- Experience working with KPIs, agendas, and customer follow-up

**Schedule**:
Mon-Fri 9:00 am to 5:00 pm | Sat 9:00 am to 2:00 pm

**Offer**:

- **Salary: $24,000-$29,000 MXN month**:

- IMSS 100% registered + legal benefits
- Grocery vouchers + savings fund
- Private medical service

Tipo de puesto: Tiempo completo

Sueldo: $24,000.00 - $29,000.00 al mes

Beneficios:

- Caja de ahorro

Pago complementario:

- Bono de productividad

Tipo de jornada:

- Incluye fines de semana
- Turno de 8 horas

Lugar de trabajo: Empleo presencial

Fecha de inicio prevista: 20/06/2025


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