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**Job Description**: The Business Associate is the first level position of leadership responsible for the overall administrative and strategic activities of a business. These tasks may include contribution on projects, internal synergies, external audits, business continuity activities or addressing regulatory issues. The Business Associate may assist in activities such as the tracking of business financials, managing employee headcount or coordination of other administrative needs. May work on ad hoc projects as requested. **Responsibilities**: - Interface with business managers to forecast monthly objectives on clients funnel - Assist with analytics and reporting on clients funnel - Provide advice with cost analysis and budget preparation of the implemented strategies - Review data for accuracy and create required reporting to manage the data associated to clients funnel - Interface with global Relationship Managers to ensure suppliers are consistent with resource and location strategy - Submit approval/disapproval of funds requests for budget reports and analyze monthly department reports to maintain expenditure controls - Examine budget estimates for completeness, accuracy, and conformance with procedures and regulations - Complete compliance related activities and reporting **Qualifications**: - 5-8 years of relevant experience in CX, CRM, Loyalty programs. - Advanced Excel expertise including demonstrated capabilities with pivot tables, VLOOKUP’s, and formulas - Experience with databases and information management - Consistently demonstrates clear and concise written and verbal communication skills **Education**: - Bachelor’s Degree/University degree or equivalent experience - This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. - **Job Family Group**: Business Strategy, Management & Administration - **Job Family**: Business Administration - **Time Type**: Full time - Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**. View the **EEO Policy Statement**. View the **Pay Transparency Posting
