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Customer Service Assistant Manager
On-site role Mon-Fri (w/1 hour lunch)
With our core values - People People People, Community Responsibility, Customer Focus, Excellence through Quality - we hope to empower our employees to achieve the mission of OOCL.
**What is OOCL?**
OOCL is one of the world's largest integrated international container transportation, logistics and subsidiary companies. As one of Hong Kong's most recognized global brands, OOCL provides customers with fully integrated logistics and containerized transportation services, with a network that encompasses Asia, Europe, the Americas, Africa and Australasia.
**OOCL Benefits (What we offer to you)**:
All full-time employees enjoy these outstanding benefits, while in a safe, friendly, clean, business casual office environment. Benefits include:
- Competitive salary
- Supplemental medical dental and vision
- Life insurance
- Vacation
- Christmas bonus
- Food Vouchers
- Savings fund
**Responsibilities**:
- Manage daily workload and staff to meet customer expectations and OOCL departmental requirements.
- Initiate continual staff training on OOCL guidelines, policies and procedures to ensure high performance standards and staff knowledge.
- Manage all exceptions and service recoveries as first point of contact.
- Identify, develop and adapt best practices.
- Understand and ensure ISO/Government/Regulatory requirements are maintained by all staff and recommend actions for continuous improvement.
**Preferred Skills**:
- Supervisory experience in a team environment
- Customer service experience
- Experience with Terminal and Rail Operations
- Critical Thinking and Problem Solving Skills
- Flexibility and ability to adapt to changes
- US Regulatory Transportation Requirements (Customs, DOT, Hazardous, etc.)
**Qualifications**:
- Must be able to communicate effectively in English and Spanish - speaking and writing
- Customer Relations Management and works well in a team environment
- Understand and Implement quality guidelines, company policies and procedures
- Attention to detail, excellent verbal and written communications skills and capable of managing multiple tasks simultaneously
- Knowledge of Microsoft Office Suite
**Be part of a team**
- Have a collaborative mindset as your daily interactions will include working with our customers and with many people in various departments within our organization in a team-based environment.
- Bring your experience and thrive on proactively suggesting opportunities to increase efficiencies to improve the current process.
**All employment is contingent upon the successful completion of a background check
