Senior Business Analyst

We are looking for an experienced **Senior Business Analyst with expertise in Salesforce**to join our team.

In this role, you will work closely with stakeholders to gather requirements, design tailored solutions, and oversee the implementation of a GenAI-powered NextGen Digital Assistant on the Salesforce Agentforce platform. This project is focused on improving engagement and operational efficiency across patient
- and HCP-facing websites and call center workflows.

**Responsibilities**
- Collect and evaluate business requirements, maintaining a detailed backlog for all use cases
- Develop Salesforce-powered digital assistant solutions that align with organizational goals and enhance operational workflows
- Propose and implement Salesforce upgrades to improve system functionality, user experience, and overall performance
- Partner with stakeholders to ensure business needs are accurately translated into technical solutions
- Assist in deploying AI-driven tools, including AgentForce, chatbots, and NLP bots, to enhance user interactions

**Requirements**:

- A minimum of 3 years of experience as a Business Analyst or a related role
- Practical experience with the Salesforce platform, including Core Clouds and Agentforce
- Proficiency in integrating Salesforce with external systems via APIs and automating processes using tools like Process Builder and Flow
- Knowledge of AI-driven technologies, including chatbot and digital assistant solutions such as AgentForce
- Familiarity with regulatory standards like HIPAA and GDPR to ensure compliance during implementation
- Strong interpersonal and stakeholder management skills to foster collaboration and alignment across teams
- Ability to analyze business challenges and provide strategic, effective solutions
- Flexibility to adapt to dynamic and fast-changing working environments
- Proven ability to work collaboratively with cross-functional teams
- Fluent English communication skills, written and spoken, at a B2 level or higher

**Nice to have**
- Experience in the pharmaceutical industry with an understanding of its processes and regulatory requirements

**We offer**
- Career plan and real growth opportunities
- Unlimited access to LinkedIn learning solutions
- International Mobility Plan within 25 countries
- Constant training, mentoring, online corporate courses, eLearning and more
- English classes with a certified teacher
- Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)
- Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
- Flexible work schedule and dress code
- Collaborate in a multicultural environment and share best practices from around the globe
- Hired directly by EPAM & 100% under payroll
- Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
- Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
- 13 % employee savings fund, capped to the law limit
- Grocery coupons
- 30 days December bonus
- Employee Stock Purchase Plan
- 12 vacations days plus 4 floating days
- Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
- Monthly non-taxable amount for the electricity and internet bills

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.