Learning Coordinator

hace 3 días

Edo de México Servicios Comerciales Amazon M A tiempo completo

High school diploma or Bachelor’s degree in progress.
- 1+ years of experience In a related field.
- Understanding of Fulfillment Center processes.
- Intermediate level of English language.

The Fulfillment Center Learning Coordinator works with Area Managers, Operations Managers, Support Teams and Site Leadership towards ensuring the best training processes and compliance with Learning standard work, while contributing to the development of new learning initiatives. The role is part of the Change Management Division.

The Learning Coordinator must be willing to work in the night shift, and will be responsible for a team of trainers (Process Assistants and Amazon Associates). The role is focused on delivering the daily goals of the Learning and Operations Teams, while contributing to achieve Amazon’s goal to be Earth’s Best Employer.

Key job responsibilities
- Coordinate the Ambassadors Program and New Hires Onboarding Process.
- Coordinate trainings, re-trainings and coaching processes for Amazon Associates.
- Track and report learning curves performance and develop plans that target its improvement.
- Manage training and permissions ticketing system, ensuring resolution within the expected timelines.
- Develop and track effectiveness of training programs, including onboarding of Amazon Associates, Process Assistants and Managers. Monitor adherence to the established training programs to ensure standard work in the training process.
- Fully understand the workflow and daily production goals, ensuring adherence to benchmark standards.
- Work with the Learning Manager, Regional Learning Manager and Change Operations Manager towards the implementation of Learning Initiatives.
- Ability to solve problems: react quickly and productively to support the Operation.
- Balance and prioritize multiple tasks.
- Maintain a positive attitude, collaboration skills and presence on the floor.
- Proficient in people/soft skills.
- Experience working with and delivering training/information to peers and hourly associates
- Strong verbal and written communication skills.
- Ability to manage multiple projects concurrently.
- Previous Kaizen/Continuous Improvement experience.
- Previous experience as people manager.
- Train the Trainer certification.

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