Spa Claims Customer Experience Advisor

hace 4 días

Ciudad de México Rockwell Automation A tiempo completo

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us

**Job Description**:
This role supports negotiated pricing and has a direct impact on both RA and their Distributor’s cash flow. In supporting the processing of these credits, all compliance and legal requirements must be met within the decision authority that is provided in this role. In addition to claim credit process, analysis of claim errors, agreements, credit values and trends is critical to ensure that the process is always in control. In this role you will interact with the people within different functional areas of Rockwell taking ownership of resolving claim processing and or customer issues within and outside of their physical location.

ESSENTIAL FUNCTIONS:
- Process requests for claims (rebates) or credit utilizing SAP business tools adhering to policy and procedures as defined to ensure compliance;-
- Manage claim processing in SAP for a set of distributors from start to finish, meeting the service level agreements;- Execute sound and ethical judgment in resolving customer issues according to company policy in a timely manner;- Ability to work independently with a team/leader in different locations;- Analyze the root cause of issues, take corrective action and evaluate the impact of the problem on other similar transactions. If appropriate take additional corrective actions and share results with Manager and other team members.

BASIC QUALIFICATIONS:
- Experience with customer care or customer service being the focal point for both internal and external stakeholders and clients;- Experience with Excel;- Advanced English (Indispensable).

PREFERRED QUALIFICATIONS:
- Minimum of two years commercial business experience, customer facing;- Bachelor's Degree in Business Administration and/or Industrial Engineering;- Power BI (Desirable);- Experience with SAP;- Experience with distributors;- Familiarity with basic accounting methodology;- Data driven decision making and analytical systems experience;- Experience in manufacturing and consumer companies;- Portuguese (Desirable).

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