Product Support Analyst, Associate
hace 4 días
**Product Support Analyst, Associate**
**Location: Mexico City, Mexico**
**A Day in The Life Typically Includes**:
- Use analytical and problem-solving skills to efficiently investigate and resolve customer issues reported though a ticketing system.
- Deploy and configure middleware infrastructure such as Apache, WebLogic and WebSphere as well as RDBMS systems such as PostgreSQL, Aurora, Oracle and SQL Server to replicate customer issues as needed.
- Work closely with R&D, Product Management and Services team on software defects, enhancement requests and consulting issues respectively.
- Meet or exceed all departmental goals including response times, customer satisfaction levels and knowledgebase contributions.
- Utilize excellent communication skills to diffuse heightened end-user sensitivity and interact with multiple levels of the Customer's organization.
- Ability to work on call on a rotational basis.
**Basic Qualifications**:
- University/College graduate with degree in Computer Science, Engineering, or relevant software/computer related fields or equivalent.
- Familiarity with SQL and an understanding of relational database systems.
- English and Spanish language skills.
- Communication, organizational, and problem-solving skills.
- Good exposure to object-oriented programming.
- Aptitude to learn quickly and independently.
- Ability to work flexible hours.
**Preferred Qualifications**:
- Working knowledge of middleware infrastructure such as Wildfly, Apache, WebLogic and WebSphere, AWS, Aurora, PostgreSQL.
- Eclipse IDE, setup, and remote debugged java code as necessary.
- Groovy and JavaScript knowledge.
- Advanced SQL.
Tipo de puesto: Tiempo completo
Horario:
- Lunes a viernes
- Turno de 8 horas
Prestaciones:
- Bebidas gratis
- Estacionamiento gratuito
- Seguro de gastos médicos mayores
- Seguro de vida
- Vacaciones adicionales o permisos con goce de sueldo
- Vales de despensa
- Vales de restaurante
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