Enterprise Product Specialist
hace 5 días
Support Specialist, Technology Product Specialist, Tech support
**Tu nueva compañía**
Compañia de desarrollo de Software enfocada en soluciones de CX, agregando valor a compañías tiple AAA alrededor del mundo, envuelta en un ambiente tecnológico y dinámico busca talento para su equipo
**Tu nuevo cargo**
Como Enterprise Product Specialist serás responsable de gestionar las solicitudes reactivas de EPS, comprender los nuevos procesos y las expectativas métricas dentro del equipo de EPS, promover las iniciativas de los clientes siendo el punto de contacto secundario en los compromisos a nível de proyecto para clientes de nível superior, dar seguimiento a sus compañeros sénior mientras realizan revisiones específicas que implican el análisis de un proyecto específico en busca de riesgos potenciales o la búsqueda de áreas donde se pueden implementar las mejores prácticas de la industria, capacitar sobre el soporte de reparación de interrupciones y cómo evaluar el riesgo de una solicitud de reparación de interrupciones
**Que necesitas para ser exitoso**
Licenciatura concluída
1 a 2 años y medio conocimiento en soporte
Inglés intermedio avanzado conversacional
Trabajo híbrido y horario de 5 pm a 2 am (atención a clientes en otros husos horarios)
**Que recibirás a cambio**
Salario base, excelente paquete de beneficios, capacitación constante y un ambiente inmerso en tecnología.
**Que necesitas hacer ahora**
Si este cargo no se ajusta mucho a tu perfil, pero estás en búsqueda de un cambio laboral, ponte en contacto con nosotros para que tengamos una conversación confidencial sobre tu carrera.
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