Project Manager

hace 5 días

Ciudad de México WTW A tiempo completo

**The Role**
- Ensure an efficient, professional service is provided to meet all client/employees' needs and to promote the Willis Towers Watson brand.
- Take overall responsibility for an agreed set of client implementation and renewal projects.
- Utilize knowledge of business and systems - especially Benefits Access - to ensure a smooth administration implementation and handover to on-going support of clients.
- Utilize WTW implementation methodologies and toolkit to deliver projects.
- Ensure that all delivery agreements and project performance standards are met.
- Identify project risks and mitigations.
- Scope and project manage any special projects as required.
- Update Line Manager on a regular basis (or as necessary) of current client issues, threats and opportunities.
- Identify areas where the service to clients could be improved and/or expanded.
- Ensure that Professional Excellence model is used consistently to ensure high quality of work.
- Use and maintenance of system documentation and procedures and project toolkit.
- Maintain market awareness.
- Understand your role and how it interacts with the Configuration, Broking, Global Services and Solutions, and Administration teams.
- Foster a collaborative working environment across the project teams. Encourage teamwork by sharing knowledge, ideas and solutions
- Co-ordinate local and global teams to ensure successful, timely implementation project delivery
- Participate, if asked, in the recruitment and selection process, the career development review process and training of associates.
- Liaise, as necessary with Administration Manager, Configuration Manager, Broking and Flex Consulting leads over requirements, contracts, reporting, resources, workflow and client expectations.
- Work with local team to ensure that fee invoices are prepared and issued by the dates set by Finance (if required).
- Identify and work with the Administration Manager/Team Leader to improve operational efficiency and reduce costs.
- Ensure that project scope is controlled and managed, identifying out of scope items and raising these to the local teams.
- Be a point of reference on technical matters and non-standard queries where required.
- Sound knowledge of employee’s benefits, data and interfaces (payroll, HR, benefit provider reporting), benefit systems, outsourced operations.

**The Requirements**
- Educated to degree level standard.
- Project management qualification desirable. PMI Certification.
- IT Projects Implementation in global clients.
- A very good level of English speaking, writing and reading required
- At least 5 years’ experience leading and project managing projects. Client benefit system implementations desirable, or equivalent in similar industry.
- Proven interpersonal skills, to include communication and negotiation with large corporate clients.
- Self-motivated and ability to work on own and to tight timescales.
- Strong problem-solving skills
- Benefits, flex and international benefits and legislative knowledge are an advantage
- Experience working with different countries and cultures is an advantage.
- Equal Opportunity Employer_

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