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Field Tech Analyst

hace 2 semanas

Ciudad de México NTT DATA A tiempo completo

**Req ID**: 163882

We are currently seeking a Field Tech Analyst to join our team in MEXICO CITY, Ciudad de México (MX-CMX), Mexico (MX).

Responsible for the on-site integration of company and multi-vendor systems solutions, which may include hardware, software and networking products as well as operating systems. On-site and/or remote installation, implementation, configuration, maintenance, troubleshooting and/or repair of desktops, notebooks, printers, and associated peripherals. Serves as company liaison with client on administrative and technical matters. Interprets clients' needs and clarifies if the responsibility for problem resolution falls to sales personnel, client support representatives or engineers.
- This is often a college graduate who is entering the workforce in their field of study.
- They handle detailed problems which require standard solutions.
- They receive general direction from their supervisor, are assigned deliverables and may be part of a team.
- Performs troubleshooting parts replacement, system upgrades, advanced deployment, and repair on desktops / notebooks/ printers.
- Uses advanced tools /technical knowledge to remediate client problems and conduct scheduled installations.
- Provides technical feedback on technical process issues to improve overall service delivery.
- May act as team lead at times and coach team members.
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