Tech Lead

**Role - Technical Lead - Mexico**

**Standard Job Title - Principal Solutions Architect**

**Location**: Mexico (On-site, 4 days per week + 1 Day Remote)

**Client Focus**: Key strategic partner in Mexico market

**Position Type**: Full-time

**About Us**

Founded in 2014, Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos.

Today, Circles partners with leading telco operators across multiple countries and continents, including KDDI Corporation, Etisalat Group (e&), AT&T, and Telkomsel, creating blueprints for future telco and digital experiences enjoyed by millions of consumers globally.

Besides its SaaS business, Circles operates three other distinct businesses:

- Circles.Life: A wholly-owned digital lifestyle telco brand based in Singapore, Circles.Life is powered by Circles' SaaS platform and pioneering go-to-market strategies. It is the digital market leader in Singapore and has won numerous awards for marketing, customer service, and innovative product offerings beyond connectivity.
- Circles Aspire: A global provider of Communications Platform-as-a-Service (CPaaS) solutions. Its cloud-based Experience Cloud platform enables enterprises, service providers and developers to deliver and scale mobile, messaging, IoT, and connectivity services worldwide.
- Jetpac: Specializing in travel tech solutions, Jetpac provides seamless eSIM roaming for over 200 destinations and innovative travel lifestyle products, redefining connectivity for digital travelers. Jetpac was awarded Travel eSIM of the Year.

Circles is backed by renowned global investors, including Peak XV Partners (formerly Sequoia), Warburg Pincus, Founders Fund, and EDBI (the investment arm of the Singapore Economic Development Board), with a track record of backing industry challengers.

**About Role**:
We are seeking an exceptional Technical Lead to serve as our embedded technical partner with a key client in Mexico. This is a unique opportunity to bridge the gap between our global engineering teams and our most important Mexican client, operating as both a hands-on technical leader and strategic solution architect.

You will be the technical voice and presence on the ground, working directly within the client's environment to understand their ecosystem, gather requirements in real-time, and architect innovative solutions that leverage our SaaS platform and hyper-local service layer. This role is critical to eliminating the communication delays and inefficiencies

**Key Responsibilities**:
**Technical Leadership & Architecture**:

- Serve as the primary technical liaison between our Global engineering teams and the Mexico-based client
- Analyze and architect solutions that integrate our SaaS platform with localized service requirements
- Lead technical discovery sessions and requirement gathering directly with client stakeholders
- Design pragmatic, scalable solutions that balance business needs with technical feasibility
- Provide hands-on technical guidance and code reviews for implementation teams
- Own end-to-end SDLC processes from requirements analysis through production deployment and maintenance

**Client Relationship & Stakeholder Management**:

- Build and maintain strong relationships with client technical and business stakeholders
- Translate complex technical concepts into business-friendly language for client leadership
- Facilitate technical discussions and decision-making processes with client teams
- Act as the authoritative technical voice in client meetings and strategic planning sessions
- Proactively identify opportunities for technical improvements and innovation

**Solution Design & Implementation**:

- Deep-dive into the client's existing ecosystem to understand integration touchpoints
- Propose innovative solutions that maximize the value of our SaaS platform in their environment
- Design architecture for hyper-local service layer implementations
- Create detailed technical specifications and implementation roadmaps
- Collaborate with Global engineering and stakeholder teams to ensure seamless delivery execution
- Lead incident response and resolution activities, providing real-time technical support during critical issues
- Drive complete SDLC ownership including planning, development, testing, deployment, and post-production support

**Communication & Coordination**:

- Eliminate timezone-related delays by providing real-time technical clarification and decision-making
- Maintain clear, consistent communication channels between client and global teams
- Document technical decisions, requirements, and architectural patterns
- Coordinate cross-timezone development activities and release planning
- Improve process with each iteration

**Required Qualifications**:
**Technical Expertise**:

- 14+ years of overal