Technical Operations Manager, Customer Success

**Who we are and what we do**

Deel is a global team that helps businesses hire anyone, anywhere, easily. Deel consists of more than a thousand self-driven individuals spanning over 75 countries. Our unified yet diverse culture keeps us continually learning and innovating the Deel platform and our products for customers.

Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the success of Deel’s platform. We deliver the best products and platform features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.

**Why should you be part of Deel's success story?**

We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.

There’s never been a more exciting time to join Deel — the market leader in international payroll and compliance.

**What We're Looking For**

We are looking for a strategic and analytical **Scale Operations Manager** to join our Customer Success Operations team with a focus on using digital operations and automation to drive adoption, retention, expansions, and advocacy from our scale (ie. tech touch) managed customers. In this role, you will be responsible for ensuring our Scale Customer Success team is equipped, enabled, and optimized to support and grow our long-tail customers during a period of rapid growth and scale.

You will be empowered to own, build, and shape the strategy and tactics that drive the effectiveness and efficiency of the Scale Customer Success team and Deel overall. If building a fast growing business excites you, this is the role you’re looking for.

**What You Will Do**
- ** Build and Scale -** Demonstrate a strong understanding of Deel products & services as you develop and operationalize the digital Customer Success organization for scale.
- ** Own -** Lead large cross-functional projects that increase retention, revenue, and prioritise, develop and launch new features, internal tools and processes with a tech-touch focus.
- ** Optimize -** Organize and analyze customer and product data to identify and implement improvements to increase revenue growth and drive reviews and referrals, including designing and implementing processes, workflows, and automations.
- ** Impact -** Drive change, efficiencies, and maximize the effectiveness of the Customer Success team to deliver greater value and grow our customers.

**Requirements**:

- 3+ years’ experience in a Customer Success Operations, Ops, SalesOps, RevOps or other technical Ops or Program role in a high growth B2B SaaS environment.
- Experience in managing, developing and improving a tech-touch, scale, or digital client operations for a Customer Success or GTM team.
- A high degree of ownership over your work, you enjoy “getting your hands dirty” by digging into complex operations.
- Strong analytical aptitude and effective project management skills.
- Ability to break down ambiguous problems into concrete, manageable components and think through optimal solutions.
- Excellent communication skills; able to collaborate and drive change across a variety of stakeholders including senior leadership and cross-functional teams.
- Experience with software and tools such as Salesforce, Vitally (or other CS software), Looker (or Tableau/other BI tool), JIRA, Excel, Figma, and more.

**Total Rewards**

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

At Deel, you’ll enjoy:

- A laptop required for this position will be delivered to your door, plus items of your choice from a selection of remote-working equipments available in your region (to be ordered through our service provider).
- Stock grant opportunities for new hires, promotions, performance, and refresh
- Flexible Paid Time Off
- Parental leave
- $100 per month Health and Wellness budget
- $30 per month Learning and Development budget
- Choose where you work with FlexWork. Work from your home, the beach, a Deel office, or the WeWork global membership program.

**At Deel, we're an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other applicable legally protected characteristics.