Order to Cash Manager Latam

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The Manager, LATAM Order-to-Cash is an integral part of Finance Shared Services organization in Global Business Travel (GBT). This leader is responsible for the operational success of the billing activities for business travel and M&E in the region (Mexico, Colombia, and Argentina). The functional activities include client profiling, invoicing, A/R management, collection, and account reconciliation in a high-volume processing environment. It also involves maintaining relationships in a matrixed environment, to include client managers, partnering with pricing, legal, finance, controllership, internal and external auditors.
This position reports to the Senior Manager, Order to Cash Americas.
What You'll Do
Effectively handle OTC operations using metrics-based approach.
Run end to end order to cash processes.
Drive integrity and control in balance sheet accounting.
Identify gaps and implement system and/or process changes to improve operational excellence.
Partner with local and global senior management, including BPOs, to lead business initiatives and enhance business relationships.
Identify opportunities for process reengineering and automation.
Resolve billing issues in partnership with Technologies, client management, Traveler Care, other Finance departments and offshore outsourcing partner.
Continually seek opportunities to optimize and reduce operating costs.
Lead a regional team across multiple countries.
Direct staff development, retention and recruiting effort.
Responsible for handling financial and corporate governance supporting internal controls.
Profiling client contract review
Review and approve accruals for settlement.
Reporting AR management and month-end closings.
Responsible for IATA Payments and hotel voucher payments.
Ensure internal controls for billback and manual process.
**What We’re Looking For**:
BA in Finance, Accounting or Business or equivalent work experience
5+ years’ experience of progressive responsibilities in operations, billing, audit, or business process.
Proficient in English and Spanish
Experience in leading reengineering projects required.
Experience of deploying automation required.
Experience in design and execution of strategic plans.
Excellent communication skills both written and verbal, to interact effectively all levels of the organization including senior leaders.
Strong collaboration and influencing skills and experience working with more senior colleagues.
Shown leadership skills working with decentralized teams including work direction, motivation, and mentor/feedback.
Experience working with outsourced providers.
Consistent track record of building and maintaining effective internal/external relationships.
Knowledge of billing systems a plus.
Knowledge of business travel economics a plus.
Location Mexico City, Mexico
The #TeamGBT Experience
**Work and life**: Find your happy medium at Amex GBT.
Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
**Travel perks**: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
Wellbeing resources to support mental and emotional health for you and your immediate family.
And much more
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement.