Collections Sr Analyst

hace 1 día

Colonia Lomas de Chapultepec, México SGS A tiempo completo

Company Description

We are SGS - the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 93,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.

**Job Description**:

- Contact customers to collect receivables based on queues assigned.
- Document customer contact notes and other relevant collections activities.
- Maintain accurate records for customer payment status.
- Prepare/generate necessary B2C reports, as assigned (e.g., daily ageing report, commentaries, etc.).
- Perform customer account reconciliations.
- Action customer statements feedback together with AR team.
- Give feedback to AR team on bad debts and debt write-offs.
- Provide feedback to AR team on payments allocation queries.
- Cooperate closely with AR team in any other customer related topic.
- Work closely with Credit Management teams on credit limits management.
- Work with internal stakeholders (Operations, Sales, Local Finance, GBS, Customer Service, etc.) to resolve collections’ issues and support regular cadence, if any.
- Escalate issues and disputes, as appropriate
- Perform collection activities following SGS Collections’ Policy.
- Perform necessary touchpoints with customers/prospective customers, if required.
- Support preparation of monthly KPI report and discuss results with stakeholders.
- Ensure Collections’ KPIs are met.
- Lead preparation of monthly KPI report and discuss results with stakeholders.
- Act as Collections’ Subject Matter Expert (SME).
- Participate and/or lead collections training in the collections group
- Lead Collections’ project related activities and systems update/ implementation testing.
- Assist B2C Manager in defining improvements and strategies in the collections process.
- Support maintenance and updating of process documentation.

**Qualifications**:

- Bachelor’s Degree in Accounting, Business or Finance
- 4+ years of working experience in collections activities and/or in accounts receivables.
- Advanced English

Additional Information
- We offer you a friendly, supportive and collaborative working environment.
- We offer a continuous learning and enrich your career.
- Superior Benefits
- Hybrid workplace

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