Av/vc Technician Ii

Company Overview:
Milestone Technologies, Inc. is a leading IT Managed Services and IT Professional Services solutions provider headquartered in the Bay Area and serving clients globally. Our unique approach to IT Managed Services includes Contact Center Services, Internal IT Support, Data Center Operations, Workforce Solutions, and IT Professional Services

Job Overview:
You will be responsible for monitoring event AV service requests, processing your own pipeline, advising on and developing multiple ROS, and providing the handson AV tech operation when needed. This role will also be relied on in AV Operations (maintenance) where preventative system maintenance, emergency response and troubleshooting, and/or triaging with AV Engineering and Service Desk will be daily. This role is largely tied to efforts of the broader Collab & AV Team in San Francisco HQ where communication, collaboration, organization, and compliance will be major keys to your success.

How You Will Make An Impact:

- Administer an event projects pipeline by assessing incoming requests
- Develop technical game plans and the ROS for internal corporate events
- Provide technical direction/operation as needed onsite or remotely for events
- Contribute in the development and refining of event AV services and AV Operations
- Perform sweeps of AV systems and conference rooms and troubleshoot issues to resolution
- Ensure all conference rooms are functional
- Follow outlined protocols to escalate and triage AV system issues
- Organize and inventory related AV equipment and storage spaces
- Document all work in event AV services and AV operations
- Manage and execute projects as assigned

What You Will Need To Succeed:

- +2 fulltime work in the AV industry; AV certifications a plus
- Experience in AV operations, event logistics/coordination, and/or live show production
And/or experience in AV systems installation, commissioning, and troubleshooting/maintenance
- Experience interacting with a variety of stakeholders including executives and admins
- Knowledge and direct experience with audio DSPs and Crestron hardware/software systems
- Working knowledge of IT concepts, network protocols, account administration
- Proficiency in GSuite, Zoom VC, and Mac + PC system preferences; Adobe Suite a plus
- Must be able to lift Up to 50lb and climb a ladder up to 6ft.
- Must be able to work autonomously, yet remain flexible and team oriented to help

Our Commitment to Diversity & Inclusion:

- At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success._
- Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees._
- We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you._
- This position may be assigned to a client that requires all individuals on-site to have the COVID-19 vaccination. The individual must be fully vaccinated before starting work at such a client site._