Issue Management Officer Gcb Cluster

**Responsibilities**: - Participates from inception through implementation, in cross-functional or cross business issues designed to ensure business compliance with laws, regulations, and policy requirements across key/complex risk levels. - Utilizes Issue Management processes and project management methodology from the initiation, planning, control requirements, execution, and closing phases of each issue; end results may include improved productivity, technology, processes, cost savings, and controls. - May support any area of the business (organizationally, regionally or product-wise) from an issue/project perspective; regular engagement with Senior Business Level Officers, Legal, Risk, and Compliance regarding complex matters. - Initiates and develops relationships with others throughout the business unit and the company in order to identify and understand business needs - Implement solutions to improve effectiveness and results - Ensure a culture of accountability, integrity and respect - Works issues/projects as assigned to support improvements - Identify and analyze escalated problems and provide guidance for resolution - Negotiate solutions and acts as a liaison with internal and external clients - Monitor, research and evaluate technological advances in the industry to identify appropriate alternatives for enhancing current department operations - Evaluate cost/benefits, make recommendations, develop and oversee implementation plans - Provides judgment based on analysis of factual information in complicated and unique situations - Directly impacts the area through shared responsibility for delivery of end results - Implement and develop controls to prevent risk within specialized business - Analyzes and identifies risk and performs analytical reporting - Acts as a consultant to the businesses regarding processes & controls - Drives corrective actions - Provides support to business activity owners and Third Party Risk and Control functions - Coordinates and assists with onsite reviews - Completion of compliance documentation and on boarding activities relevant to compliance due diligence. - Has the ability to operate with a limited level of direct supervision. - Can exercise independence of judgement and autonomy. - Acts as SME to senior stakeholders and /or other team members. **Qualifications**: - 5-8 years of control and/or project experience - High attention to detail and quality - Demonstrated analytical and problem-solving skills. - Effective planning and organizational skills - Proficient in Microsoft Office with an emphasis on MS Excel - Consistently demonstrates clear and concise written and verbal communication skills - Proven ability to make sound business decisions - Experience in creating and implementing processes that result in improved business performance - Ability to present a compelling case for ideas and initiatives through listening and articulating a convincing point of view - Required Licensing/Registration: Series 7, Series 9, Series 10, Series 24, **Education**: - Bachelor’s/University degree or equivalent experience **Job Purpose**: The Issue Management Officer (IMO) is part of the Issue Management Organization in Mexico and reports to the In-Business Control Officer Clùster (Sr. IBCO Cluster). The IMO is fully dedicated to issues management, and the primary purpose of this role is to facilitate communication and coordination between his/her managed Business(es) and the rest of the organization, including the OGC, acting as a primary support contact for issues management related matters. **Job Background/context**: Effective Issues Management, including early identification, prompt escalation, alignment to global/local policies and timely resolution is a top priority for Citi and is one of the accountabilities of Business Senior Managers and In-Business Control Officers that will be delegated to the Issue Management Officer. Issue ownership will remain with Business Managers and the IMO will provide issues management expertise and coordination between the managed Business and the organization. - **Job Family Group**: Commercial and Business Sales - **Job Family**: Commercial Business Development - **Time Type**: Full time - Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**. View the **EEO Policy Statement**. View the **Pay Transparency Posting