Kitchen Specialist

**Company Description**
The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand - and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.

We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.

We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.
**Job Description** Selling**
- I provide customers with well-designed, relevant complete kitchen solutions for the whole home by empathetically listening and understanding their living situations and life at home needs
- I assist customers to plan their kitchens, based on their floorplans, site measurements and specific needs, using relevant IKEA tools.
- I know and understand the customers’ life at home needs, home furnishing trends and I use this knowledge to provide the best solutions for customers
- I maximize furniture and accessories sales by offering complete and coordinated kitchen solutions.
- I ensure that sales and profitability is secured through sales steering and range efficiency to maximize growth.
- I contribute towards improving the customer experience in the store and maintain a high level of service standard with a “First time right” mindset.
- I actively approach customers when I recognize that they need more assistance whilst shopping.
- I explain and demonstrate the IKEA kitchen features and system and guide the customer through the kitchen planning/buying process, using my knowledge of IKEA’s services, such as delivery, assembly, installation, financial schemes.
- I provide sales quotations and complete sales orders for customers.

**Buying Process**
- I work closely with the service provider teams to ensure smooth delivery and installation of IKEA kitchens.
- I coordinate with appliance and worktop providers to ensure timely delivery for installation.
- I assist the customer in the end-to-end experience, and ensure that they enjoy an excellent shopping experience at IKEA.
- I support a customer-friendly and efficient execution of the payments (including remote payments), exchange & returns processes.
- I provide support for Customer Relations/IHI to resolve kitchen recovery cases and installation issues.

**Retail Foundation & Sales Steering**
- I ensure that my work area is in excellent shape as new, and that a high level of merchandising basics is always in place.
- I ensure balanced operational excellence in daily operations to enhance the easy buying experience in line with Commercial Review requirements
- I work proactively to maintain the safety and security of my work area for customers and coworkers. I am conscious of safety at all times in our store.
- I work actively with range changes, commercial activities and department changes.
- I ensure that my coworkers in my department are properly trained and equipped with relevant skills to assist customers to plan an IKEA kitchen
- I take responsibility to achieve the goals set for my area of responsibility.
- Ambassador for kitchen training/kitchen planning tool

**Other specific knowledge**
- Understand the relation between sales & stock forecast for my department & work towards achieving business goals through continuous evaluation and follow-up.
- Taking an active interest in local kitchen competition, have a competitor price overview which helps me promote products in ways that best show our competitive advantage to my customers. (Applicable where the market focus is on the Range kitchen specialist)
- Able to analyze sales information, product information, and customer insights and help shape these into a better customer experience, operational performance, and co-worker competence/confidence to sell our products and services. (Applicable where the market focus on the Range kitchen specialist)
- To share knowledge in ways those co-workers in different parts of the business can easily understand and adapt. Facilitating training sessions as required. (Applicable where the market focus is on the Range kitchen specialist)
- To support all selling channels with Kitchen Services knowledge and sales information and help customers in these channels to find the right services. (Applicable where the market focus is on the Service kitchen specialist)
- To collaborate with projects, IKEA Business and other selling initiatives to anchor specialist Kitchen knowledge in service products and product performance. (Applicable where the m